The posting
About Us
At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!
Role Overview
The Clinical Supervisor provides clinical leadership and oversight to ensure the delivery of high-quality, client-centered services that promote stability, recovery, and independent living. Through staff supervision, program coordination, and quality assurance activities, the Clinical Supervisor supports BRC's mission by helping individuals experiencing homelessness, mental health conditions, and other complex challenges achieve positive outcomes.
Key Responsibilities
- Provide clinical and administrative supervision, coaching, support, and performance management to assigned staff.
- Oversee the delivery of client services to ensure quality care, regulatory compliance, and adherence to program standards and best practices.
- Assist with the coordination of daily program operations, including staff scheduling, workload distribution, service delivery, and operational coverage.
- Conduct and document regular supervision sessions, case consultations, coaching, and performance feedback to support staff development and effective service delivery.
- Provide ongoing clinical guidance and serve as the first line of supervisory response during client crises, critical incidents, and urgent staff-support needs.
- Ensure effective client service delivery by overseeing assessments, service plans, treatment plans, referrals, admissions, transfers, discharge planning, and other client-centered interventions.
- Coordinate services across clinical, operations, housing, and external provider networks to promote continuity of care and reduce barriers to service.
- Serve as a liaison with healthcare providers, behavioral health providers, community agencies, housing partners, and other stakeholders.
- Conduct and facilitate case conferences, interdisciplinary team meetings, treatment plan reviews, and other clinical discussions to support positive client outcomes.
- Review and maintain client records, assessments, treatment plans, psychosocial assessments, case notes, and other required documentation to ensure accuracy, timeliness, clinical appropriateness, and regulatory compliance.
- Monitor quality assurance activities, program performance metrics, and compliance requirements and implement corrective action as needed.
- Compile, review, and submit required reports, statistics, and program documentation.
- Oversee or support permanent-housing transitions, housing-retention activities, DHS-required IPV packets, and Justice Center referrals, as applicable.
- Promote trauma-informed, client-centered services, including the use of Motivational Interviewing, crisis intervention techniques, and effective management of difficult conversations.
- Promote a safe environment by responding to crises, addressing service concerns, and ensuring adherence to agency policies and procedures.
- Participate in a rotating on-call schedule to support critical incidents and staff needs.
- Meet established program performance and compliance expectations, including client contacts, visits, collateral contacts, housing-related activities, documentation standards, and accurate timekeeping requirements.
- Participate in program, leadership, interdisciplinary team, and organizational meetings.
- Provide emergency First Aid/CPR assistance when required.
- Perform other duties as assigned.
Required Qualifications
- Bachelor’s degree in Social Work, Psychology, Human Services, Mental Health Counseling, or a related field required.
- Minimum of three (3) years of experience providing services to individuals experiencing homelessness, serious mental illness, substance use disorders, and/or co-occurring disorders.
- Experience supervising direct service staff, residential staff, case managers, or similar frontline personnel.
- Strong interpersonal, communication, organizational, and supervisory skills.
- Ability to effectively manage crises and support staff in a fast-paced human services environment.
- Basic computer proficiency, including experience with electronic documentation and recordkeeping systems.
- CPR certification or the ability to obtain certification within a designated timeframe after hire.
Preferred Qualifications
- Master’s degree in Social Work (MSW), Mental Health Counseling, Psychology, Human Services, or a related field.
- Experience working in residential, shelter, supportive housing, or behavioral health programs serving individuals experiencing homelessness.
- Experience working with individuals with mental illness, substance use disorders, and co-occurring disorders (MICA populations).
- Experience providing staff coaching, training, and performance support.
- Knowledge of trauma-informed care, Motivational Interviewing, Harm Reduction, and recovery-oriented practices.
- Experience using AWARDS or similar case management databases.
- Bilingual English/Spanish proficiency preferred.
Schedule
Full-time 37.5 hours per week
Working Conditions
- Work is performed in residential, outpatient, and community-based treatment settings.
- Programs provide clinical care, counseling, recovery support, and housing-focused services in therapeutic environments designed to support recovery, stability, and independent living.
- Regular interaction with individuals experiencing mental health conditions, substance use disorders, co-occurring disorders, trauma, and severe mental illness.
- Staff may be required to respond to crises, psychiatric or substance use-related emergencies, behavioral incidents, and other unpredictable situations using de-escalation techniques and established safety protocols.
- Work may require standing, walking, conducting rounds, accompanying clients, and assisting individuals within residential and treatment settings.
- Work may require sitting for extended periods, frequent use of computers and other office equipment, and the ability to complete electronic documentation, communications, and other administrative tasks.
- Employees may be exposed to unsanitary conditions, environmental hazards, and other conditions commonly associated with residential and homeless services settings.
- Programs may operate beyond standard business hours, including weekends and holidays.
Benefits
- Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
- Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
- 403(b) retirement plan with BRC matching contributions
- Tuition assistance and a variety of career development and training opportunities
- Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
- Free resources for legal, financial, and personal support
