The posting
About Us
At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!
Role Overview
The Medical Assistant supports the delivery of healthcare services to BRC clients by assisting medical practitioners with routine clinical tasks, vital sign measurements, appointment coordination, and medical records management. Through compassionate client interactions and efficient clinical and administrative support, this role helps promote access to healthcare, dignity, and well-being for individuals experiencing homelessness, supporting BRC’s mission of helping New Yorkers achieve health, self-sufficiency, and hope.
Key Responsibilities
- Welcome and receive clients, notify them of scheduled appointments, and escort clients from the waiting area to the appropriate provider or physician.
- Prepare, assemble, organize, and maintain client medical charts and records, including accurate documentation in AWARDS, CARES, and other site-required systems to support client care.
- File and upload medical documents, fax records, and perform other clerical and administrative tasks to support clinic operations.
- Measure and record client vital signs as directed and in accordance with established procedures.
- Assist authorized practitioners with specific clinical tasks under their direct and personal supervision, serving as a second set of hands as needed.
- Prepare and organize examination rooms, including examination tables, instruments, and supplies; ensuring materials are readily available for practitioners.
- Clean, disinfect, sterilize, and maintain clinical equipment and medical instruments in accordance with established protocols.
- Maintain emergency bags, oxygen tanks, and other clinical equipment in accordance with established protocols.
- Follow accepted infection control practices and OSHA Bloodborne Pathogens Standards.
- Provide compassionate care to clients and communicate effectively with clinical, clerical, Community Technician (CT), Independent Living Specialist (ILS), DHS, and managerial staff to support continuity of care.
- Provide emergency First Aid/CPR assistance when needed, within the scope of training and certification.
- Work collaboratively with the clinical team and attend required meetings and educational courses.
- Perform other related duties as assigned.
Required Qualifications
- High School Diploma or GED required.
- Graduation from an accredited Medical Assistant program required.
- Basic computer literacy and ability to maintain accurate electronic and paper medical records.
- Ability to perform administrative and clinical support tasks under the direct supervision of an authorized practitioner.
- Strong organizational, communication, and interpersonal skills.
- Ability to interact professionally, courteously, and respectfully with clients and healthcare staff.
- CPR certification required or willingness to complete CPR training.
- Ability to provide appropriate care based on the age and needs of the clients served.
- Commitment to providing quality client service and exceeding client expectations.
- Ability to work collaboratively with others, contribute ideas to improve outcomes, and seek and provide feedback in a tactful and respectful manner.
Preferred Qualifications
- Experience working with individuals experiencing homelessness, particularly those with histories of mental health conditions and/or substance use disorders.
- Experience in a healthcare, medical office, clinic, or similar setting.
- Familiarity with medical terminology, client chart management, appointment coordination, and clinical documentation.
- Experience assisting healthcare practitioners with routine clinical support tasks.
- Bilingual Spanish preferred. Other language skills may be beneficial based on program needs.
Schedule
Full-time 37.5 hours per week
Monday-Friday 7am-3:30pm
Working Conditions – Homeless Programs
- Work is performed in shelter and assessment center settings serving single adults and adult families.
- Programs provide a safe, supportive environment designed to promote stability, self-sufficiency, and progress toward permanent housing.
- Regular interaction with individuals experiencing mental health conditions, substance use disorders, trauma, chronic health conditions, and other barriers to housing stability.
- Staff may be required to respond to crises, behavioral incidents, medical emergencies, and other unpredictable situations using de-escalation techniques and established safety protocols.
- Work may require standing, walking, conducting rounds, and assisting clients within residential and congregate living environments.
- Work may require sitting for extended periods, frequent use of computers and other office equipment, and the ability to complete electronic documentation, communications, and other administrative tasks.
- Employees may be exposed to unsanitary conditions, environmental hazards, and other conditions commonly associated with residential and homeless services settings.
- Programs operate 24/7/365, including weekends and holidays.
Benefits
- Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
- Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
- 403(b) retirement plan with BRC matching contributions
- Tuition assistance and a variety of career development and training opportunities
- Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
- Free resources for legal, financial, and personal support
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