Inflight Supervisor On Duty

The posting

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.

Breeze is hiring- join us!

The Inflight Supervisor On Duty position, serves as a central point of contact for Flight Attendants and cross-functional teams in the OCC; including Inflight Base Supervisors, Crew Services, Dispatch, Tech Ops, and Flight Operations, to ensure smooth and successful operations. Provides on demand support to Flight Attendants and Base leadership during irregular operations, diversions, and emergencies. Coordinates cross function responses, manages crew notifications, tracks performance and attendance, and ensures timely resolutions of any issues.

Here’s what you’ll do

• Serve as the liaison between Inflight Services Field Supervisors, Crew Services, Airport, Dispatch, Tech Ops, and Flight Operations to contribute to a smooth and successful operation.
• Represent Inflight Services as directed in various meetings and committees, including all daily operational calls.
• Support communications by identifying impacted Flight Attendants, alerting field supervisors, coordinating contact, and prioritizing responses.
• Provide post event care to flight attendants through wellness checks.
• Follow up with Flight Attendants and Inflight Leadership on guest complaints, ensuring they are addressed and escalated as necessary.
• Respond to Inflight related operational delays, ensuring accurate reporting and timely follow up.
• Represent Inflight Services on operational bridge calls, providing Flight Attendant impact insight, contributing solutions, and ensure Inflight considerations are effectively communicated.
• Serve as a resource for Flight Attendants by providing guidance and support in the absence of field leadership or during irregular operations.
• Provide after hours Help Desk support for Flight Attendants, addressing questions, comments, and concerns.
• Deliver daily operational recaps to leadership regarding emergency response, Flight Attendant staffing, and Flight Attendant issues handled or ongoing during shifts.
• Partner with other operational departments on investigation requests.
• Track and analyze Flight Attendant reliability and attendance trends.
• Issue corrective action and deliver coaching as appropriate, working with People Services and Inflight Leadership.
• Manage Crew Pull process for incidents and accidents by triaging and managing conflicting priorities.
• Additional duties as assigned.
• Other duties as assigned

Here’s what you need to be successful

Minimum Qualifications

• 4+ years leading a diverse workforce
• 3+ years flight attendant experience
• Ability to obtain and maintain current Breeze Airways Flight Attendant Certification
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Strong knowledge of the Flight Attendant Manual (FAM), FAA, TSA, DOT regulations, and Demonstrated knowledge of the FAPB.
• Must pass a DOT pre-employment drug test
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
• Outstanding leadership capabilities, with ability to lead, train, and motivate
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986

Preferred Qualifications

• 4-year degree or equivalent work experience

Skills/Talents

• Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
• A self-starter with excellent verbal and written communication skills
• Excellent work ethic
• Ability to work in a fast-paced team environment
• Skilled at managing stress and multiple tasks simultaneously
• Proven ability to lead and coach others
• Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
• Ability to travel as needed or required.
• Exemplifies Breeze’s safety culture, values, and mission

Physical Demands & Working Conditions

• Stand and walk for extended periods, often for the majority of a shift
• Frequently lift, carry, push, or pull items up to 50 pounds, and up to 70 pounds when handling baggage
• Regularly bend, stoop, kneel, reach, and climb stairs or jet bridges
• Work in a fast-paced environment with exposure to varying temperatures, weather, and elevated noise levels
• Frequent use of hands and arms to handle bags, equipment, and mobility devices
• Ability to communicate clearly and respond quickly in operational or emergency situations

Perks of the Job

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.