Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 106 days ago

IT Support Engineer L1

brenntag127 open roles

Where
Chandler, Arizona, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Engineer L1brenntag · Chandler, Arizona, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on brenntag's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. brenntag postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 106 days ago

brenntag median: 4 days open

The posting

Your Role

KEY RESPONSIBILITIES

Technical Support & Troubleshooting

  • Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations
  • Assist with network connectivity issues (Wi-Fi, VPN, LAN)
  • Perform basic Active Directory tasks: password resets, account unlocks, user provisioning
  • Support onboarding and offboarding processes including equipment setup and decommissioning

Ticketing & Documentation

  • Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent)
  • Accurately document troubleshooting steps, resolutions, and recurring issues
  • Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation
  • Contribute to and maintain the internal knowledge base

Customer Service & Communication

  • Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools
  • Set and manage user expectations regarding resolution timelines
  • Follow up on open tickets to ensure user satisfaction and timely closure
  • Act as a calm, reliable point of contact during technical disruptions

Your Profile

Education & Experience

  • High school diploma or GED required; Associate's or bachelor’s degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well.
  • 1–2 years of experience in a help desk, IT support, or desktop support role
  • Equivalent combination of education and hands-on experience will be considered

Skills

  • Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus
  • Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar)
  • Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Basic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
  • Strong verbal and written communication skills
  • Ability to explain technical concepts clearly to non-technical users
  • Excellent time management and ability to prioritize multiple open tickets
  • Patient, empathetic, and professional demeanor under pressure
  • Self-motivated with a desire to learn and grow within IT

Additional Qualifications

  • CompTIA A+, CompTIA Network+, or ITIL Foundation certification
  • Bilingual (English/French) a plus for the Montreal location
  • Experience in a corporate or enterprise IT environment

Our Offer

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

  • Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
  • Paid parental leave
  • Education assistance program
  • Employee assistance program
  • Various healthcare plan options as well as 401(k)

INTERESTED?

We look forward receiving your application.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected] (phone, tty, fax, email, etc.).

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against brenntag's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on brenntag's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    brenntag's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.