Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 65 days ago

Associate, Product Support

BRG128 open roles

Pay
$75,000 – $110,000 a year
Where
Remote - USA
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate, Product SupportBRG · Remote - USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BRG's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. BRG postings stay open a median of 35 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 65 days ago

BRG median: 35 days open

The posting

We Do Consulting Differently

Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company, and our innovative technology reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and their customers. Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard the data we receive. We trust our employees, and our culture gives them the freedom to create, collaborate, and grow. Our leaders are industry experts, creative, unafraid to challenge the status quo, and the pioneers of market-changing solutions.

The Product Support Associate must understand all of Second Sight Solutions’ software platforms, solveproblems independently, and improve support processes, tools, and user experiences. The Product Support Associate must demonstrate the ability to make critical decisions about system behavior, issue prioritization, and root-cause resolution.

Job title and compensation to be determined based on qualifications and experience.

Responsibilities:

  • Manage all communications between 340B covered entities and manufacturers regarding their use of Second Sight Solutions software platforms and compliance with manufacturers’ policies on contract pharmacy utilization. Communications are via chat, email, and phone.
  • Independently perform intake triage for inbound inquiries (via chat, email, and phone), using structured decision-making to ensure proper routing, prioritization, and documentation.
  • Serve as a subject matter expert for Second Sight Solutions software products, with an understanding of the systems, workflows, and user interaction to offer education support to address complex issues for users of the Second Sight Solutions platforms.
  • Use discretion and sound judgment to independently escalate or de-escalate high-impact issues, while understanding technical severity and business context.
  • Participate in creating and continuously improving incident response processes and post-incident reviews.
  • Understand the basics and nuances of pharmaceutical manufacturer policies to ensure efficient,effective support and communication management.
  • Adhere to internal SLAs, case management standards, and client requirements for communication handling and documentation, while increasing user satisfaction.
  • Contribute to improving, designing, and developing knowledge base articles, process manuals, and materials that can be leveraged in supporting new client launches and onboarding to Second Sight Solutions software products.
  • Maintain ownership of case follow-up to ensure resolution and clarity for all stakeholders.

Basic Qualifications

  • Minimum two years of work experience in a support or customer-facing role in the healthcare industry; A minimum of 5 years of experience is required for the Senior level position. Job title to be determined based on relevant qualifications and experience.
  • Background related to the 340B Drug Pricing Program highly preferred.
  • Experience applying discretion and independent judgment in analyzing and solving complex product or customer issues.
  • Strong critical thinking, communication, and problem-solving skills, particularly in ambiguous or complex situations.
  • Experience managing intake processes or customer inquiry triage.
  • Proficient in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
  • Experience working with clients or helping to support client deliverables.
  • High attention to detail and commitment to producing quality work.
  • Eager to learn and research new healthcare content.
  • Strong initiative, adaptability, and a continuous improvement mindset.
  • Excellent verbal and written communication skills with the ability to explain technical issues to both technical and non-technical audiences.
  • Highly organized with a proactive mindset and a commitment to continuous improvement.
  • Proven success in a collaborative, cross-functional team environment.

Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.

Salary range: $75,000 - $110,000

About BRG

BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead.

At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe.

Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.

At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against BRG's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BRG's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BRG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.