Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 313 days ago

Customer Service Advisor

Briggs Industrial Solutions66 open roles

Where
Houston, TX 77041, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service AdvisorBriggs Industrial Solutions · Houston, TX 77041, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Briggs Industrial Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 313 days ago

The posting

POSITION PURPOSE: The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the assigned location. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction. PRINCIPAL RESPONSIBILITIES AND DUTIES:

Actively create and maintain a positive and professional experience for internal/external customers; reflective of the Company’s standards and core values Dispatch, assign and monitor technicians to service calls in compliance with Company policy and based on technical certification levels and/or skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations, delays, etc. Monitor the progress and productivity of technicians on a weekly and monthly basis using the business system tools provided Verify unit information and repair description submitted by external customers for Technicians to efficiently order parts required to complete repair Communicate with customers when additional product support opportunities are identified by technicians and secure approval to proceed with quotation and or completion Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details Issue Purchase Orders to vendors for supplies and sublet labor expense for repairs to the customer and enter the item on service repair order for Accounts Payable Ensure execution from beginning to end of Operational Maintenance, Guaranteed Maintenance & Long Term Maintenance Agreement services, to include internal and external customer billing and preparing / submitting necessary reporting for accounts Verify van maintenance schedules and tracking by VIN and technician ID to ensure service van fleet is fully operational Review inactive service repair orders to avoid delays in repairs or invoicing Ensure repairs, time posting and work orders are accurately completed to meet department key performance indicator (KPI) metrics Partner with the Service Department leadership to coach underperforming technicians to achieve performance improvement Support sales team members with quote preparation and tracking of service-related work Partner with cross functional partners (Sales, Rental, Parts, etc.) to ensure the service department is in alignment with the Organization in all processes and direction, including but not limited to Accounts Receivable and Accounts Payable Answer and respond to general phone and email inquiries. Perform other related duties as assigned

minimum qualifications

Basic Knowledge & Competencies

Excellent customer service and multi-tasking skills Strong communication skills with ability to work between the technician(s) and the customer(s) to ensure jobs are completed with accuracy and on time High attention to detail, to include precise data entry Ability to work with a high sense of urgency in a dynamic, fast-paced environment Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to service operations Ability to work with minimal supervision and with the company systems Proficient in all MS Office products, including Word, Excel and PowerPoint

Previous Experience/Education

High school diploma required Technical school and/or college degree preferred 5+ years of customer service, operations, or similar work experience preferred Prior experience in processing service orders, invoices, purchase orders, budget expense tracking and payroll preparation preferred

PHYSICAL REQUIREMENTS

Prolonged sitting Ability to lift up to 40 pounds Working conditions are normal for an office environment

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Briggs Industrial Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Briggs Industrial Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Briggs Industrial Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.