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Open nowPosted 24 hours ago

Manager, Customer Success- OmniChannel

BrightEdge25 open roles

Pay
$120,000 – $170,000 a year
Where
Cleveland, Ohio
Work mode
Hybrid
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Your applicationOpen nowManager, Customer Success- OmniChannelBrightEdge · Cleveland, Ohio

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BrightEdge's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. BrightEdge postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.1%30 days
This job: posted 24 hours ago

BrightEdge median: 3 days open

The posting

Shape the future of Search.

About BrightEdge

BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.

What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

How You'll Spend Your Time

  • Lead and develop a team of 6–8 CSMs: Hire, onboard, coach, and develop top talent while building a high-performing team.
  • Support complex customer relationships: Step into escalated account conversations and provide the high-touch, white-glove service BrightEdge is known for.
  • Coach customer success strategy: Guide your team in helping customers through key phases of the SEO lifecycle, including implementation, adoption, and ongoing support.
  • Drive team performance and customer outcomes: Set goals, review account books, monitor KPIs, and ensure customers achieve measurable results across adoption, engagement, and retention.
  • Report on team and function performance: Provide executives with visibility into team success, KPIs, customer trends, and the broader OmniChannel function.
  • Partner cross-functionally: Collaborate with Product, Marketing, Engineering, and other teams to bring customer insights forward and help shape the future of BrightEdge. Some customer onsite visits may be required throughout the year, approximately 1–2 times per quarter

We're Excited About You If You Have:

  • Bachelor’s degree required.
  • 7-10+ years of client or account management experience: Proven success managing complex customer relationships and a high-volume book of business, ideally in a SaaS or technology environment.
  • 4+ years of people leadership: Experience managing direct reports, developing talent, driving performance, and building high-performing, customer-focused teams.
  • Digital marketing expertise: Strong background in digital marketing, SEO, or analytics, with a data-driven approach to solving customer challenges through technology.
  • Executive communication and presence: Ability to build trusted relationships with C-suite stakeholders and tailor communication for executive, marketing, and technical audiences.
  • Strategic and customer-focused mindset: Ability to balance team leadership with hands-on customer advocacy, navigate complex challenges, and drive meaningful customer outcomes.

Benefits

  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pet insurance to keep your fur family happy and healthy
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.

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