The posting
Our Mission and Opportunity
Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Our Team
Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Who You Are
You'll thrive here if you...
- Like being in the work. A full queue of comp questions is something to clear, not something to delegate.
- Dig into the details until you understand exactly why a number is what it is. "The AI said so" and "it looks about right" don't satisfy you.
- Use AI across everything you do: formulas, data comparisons, record lookups, drafting replies. You know where it's reliable and where you need to check it yourself.
- Own problems end to end, from diagnosis and fix through verification and the message back to the person who raised it.
- Care about the people on the other side of the ticket. A rep's commission is their paycheck.
- Get better every month: you notice patterns in your work and raise them, so the same issue doesn't keep coming back.
What You'll Do
- Work the comp question queue hands-on every day. Diagnose missing deals, target corrections, and headcount and revenue discrepancies; resolve what you can directly; route the rest to Systems, Analytics, or Accounting with evidence; and close the loop. Our Claude-assisted triage speeds up diagnosis, but you own every answer.
- Run the monthly turnover for our sales comp trackers: build each new month, refresh rosters, load targets, multipliers, and accelerator thresholds, and QA formula and roll-up integrity before managers and reps see anything. Use AI for the build and the diffs, and check payout-affecting items yourself.
- Monitor automated daily data-health alerts, investigate every warning or failure to root cause, and verify the fix after the next refresh.
- Investigate the Salesforce data issues that break comp credit (duplicate records, wiped dates, miscoded fields), using AI and SQL to speed up the digging. File and track system tickets, and keep a log of defect patterns.
- Apply mid-month roster changes (prorated targets for exits, transfers, promotions, leave returns, and time off) according to our documented policies, and double-check each one.
- Keep our rep self-serve tools current, including the payout calculators and deal-status lookup and chatbot. Flag where the AI tools get answers wrong so we can fix them.
What You've Done
- Qualified candidates usually bring 2+ years in a recurring, accuracy-critical operations role: commissions or incentive ops, payroll, billing or revenue ops, finance ops, or similar reconciliation-heavy work.
- Owned a high-volume request queue or ticket intake with internal customers and a response-time expectation.
- Used AI tools (Claude, ChatGPT, Gemini, Copilot, or similar) as a regular part of day-to-day work: analysis, formulas, lookups, drafting. You don't need to have built automations.
- Worked hands-on in large, formula-heavy spreadsheets (Google Sheets or Excel) and debugged someone else's model.
- Reconciled data between a CRM or system of record (Salesforce, NetSuite, HubSpot, or similar) and a downstream report, and explained the gap.
- Worked remotely with teams in a different time zone, communicating primarily in writing.
What Sets You Apart
- Direct experience administering sales commissions or variable pay plans.
- You've built a simple AI workflow or automation (a custom GPT or Claude Project, or an Apps Script or Zapier flow) that cut down a repetitive task.
- SQL (or AI-assisted SQL) against a data warehouse.
- You've written or rewritten an SOP that other people now follow.
Technology
Claude (primary AI tool, including connectors to Salesforce, Redshift, Slack, and Google Drive), Google Sheets and Apps Script, Salesforce, SQL/Redshift, Sigma (BI), Slack, and Rippling.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to [email protected]. Thank you for helping us keep our applicant community safe.
