The posting
As the Bristol Hospice Area VP of Clinical Operations, you will work closely with the Regional VP Clinical Operations and/or Chief Clinical Officer to lead strategic initiatives towards strengthening efforts in carrying out the Bristol Hospice mission, clinical operations, and quality of care and services that promote long-term growth and sustainability.
Territory: In this role, you will provide coverage to our new start programs as well as North Region Coverage area. Schedule: Standard Monday - Friday Schedule with regular travel to meet the needs of the business. This is a boots on the ground opportunity!
What You'll Bring to The Team:
- Must have five (5) years of experience in hospice/homecare management
- Must be a Registered Nurse
- Must possess a nursing background with proven knowledge and experience of best practice relating to quality development, clinical operations management and improvement, health and safety management, risk mitigation, regulatory compliance, clinical and process
- Hospice Accreditation survey management preferred
- Must be familiar with standard concepts, practices and procedures within the hospice industry to include patient safety, infection control and quality metric management
- Must demonstrate leadership in quality program development management
- Must possess the ability to provide quality metric analysis, reporting and strategic planning with senior staff
- Must be results driven, team-oriented and an individual/organizational capacity builder
- Must have excellent communication, interpersonal, marketing and public relations skills
- Other duties as assigned
What You'll Get in Return (Full-time Perks & Benefits):
- Tuition Reimbursement – We invest in your continued growth
- Paid Time Off & Holidays – Because your well-being matters
- Comprehensive Health Benefits – Medical, Dental, Vision, Life Insurance, Disability
- 401(k) & HSA – Plan for your future with confidence
- Mileage Reimbursement – For applicable travel and visits
- Advanced Training Programs – Elevate your skills, expand your impact
- A Mission-Driven Culture – Be part of a passionate, purpose-filled team providing the highest standard of end-of-life care
Our Culture Our culture is cultivated using the following values:
- Integrity: We are honest and professional.
- Trust: We count on each other.
- Excellence: We strive to always do our best and look for ways to improve and excel.
- Accountability: We accept responsibility for our actions, attitudes, and mistakes.
- Mutual Respect: We treat others the way we want to be treated.
On An Average Day You Will: (includes, but not limited to)
- Provide consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care
- Ensure policies and procedures are monitored and updated to include regulatory changes
- Work closely with the Regional VP Clinical Operations (RVPCO) and/or Chief Clinical Officer (CCO) in setting goals, direction and policies and procedures, maintaining consistence and coherence in purpose and communication among all staff and constituents
- Collaborate closely with the RVPCO and/or CCO to create and implement performance improvement projects, clinical strategies and processes to achieve goals in alignment with the hospice mission
- Implement change initiatives designed to enhance individual and organizational knowledge and performance
- Assist the Executive Directors and Director of Patient Care Services in facilitating the integration and communication among the location departments to achieve the location’s quality goals and enhance clinical decision making
- Provide motivational and inspirational leadership for Bristol Hospice location leadership to create best practice standards in quality and clinical operating metric management
- Collaborates with Area VP Operations (AVPO) and/or Regional VP Operations (RVPO) to provide oversight and direction related to financial impact of clinical operating metrics
- Provide oversight and direction for clinical quality planning in collaboration with the RVPO and/or AVPO
- Monitor progress toward achieving quality metric goals and to communicate objectives and expectations to location leadership
- Collaborate with the RVPCO and/or CCO for initiation and improvement of clinical operating metrics, quality measures, monitoring and technological activities that support the locations
- Proactive identification of issues and tracking of corrective action to minimize negative impact and maximize learning opportunities
- Ensure locations are in continuous survey and federal audit prep mode. Work closely with the Clinical Team for education towards documentation toward decline, eligibility and LCD guidelines.
- Provide oversight and support agencies in review of patients Not Taken For Care (NTFC) and live discharges
- Provide oversight and collaborate with leadership, clinical staff, and the Business Development Team to improve rate of eligible admissions
- Safeguard Bristol Hospice by ensuring compliance with all regulatory guidelines.
- Hires, evaluates and terminates direct report as determined Conducts annual evaluations of direct reports, or more frequently if needed
- Oversight in QAPI tracking and trending and advising on how to improve outcomes. Review all PIPs and outcomes and advise based on the data.
- Oversight of the compilation, aggregates and trending of quality data in the following areas: patient care, safety, risk management, chart/documentation audits, infection control, outcomes, public reporting, hospice compare and customer satisfaction and advises as needed to improve scores and outcome
- Other duties as assigned
Join a Team that embraces the reverence of life!
Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit www.bristolhospice.com and follow us on LinkedIn.
EEOC Statement Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.
