Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 hours ago

Welfare and Affordability Officer

Bristow and Sutor Group15 open roles

Where
Redditch, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowWelfare and Affordability OfficerBristow and Sutor Group · Redditch, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bristow and Sutor Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Bristow and Sutor Group postings stay open a median of 17 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 10 hours ago

Bristow and Sutor Group median: 17 days open

The posting

Welfare & Affordability Officer

Salary: £30,000 - £32,000 per annum Location:Redditch, West Midlands – Office Based

About Bristow & Sutor

With 50 years’ experience in Enforcement, at Bristow & Sutor we continue to develop and grow our business, working with many household names across a wide range of industries to support our clients and customers in Debt Resolution.

About the role

We're looking for a passionate and customer-focused Welfare & Affordability Officer to help drive positive outcomes for customers experiencing vulnerability, financial hardship, or challenging life circumstances.

This is an exciting opportunity to play a key role in shaping and promoting customer welfare, affordability and safeguarding practices, ensuring our customers receive the right support at the right time.

What You'll Be Doing

As our Welfare & Affordability Officer, you'll act as a central point of expertise for welfare, vulnerability and safeguarding matters across the business. You'll work closely with operational teams, providing guidance, coaching and support while helping to ensure compliance with industry standards and best practice.

Key responsibilities include:

· Drive an outcomes-focused approach to Customer Welfare across operational teams, ensuring equity of outcomes for all customers through data-driven interventions to identify and address areas for improvement in the customer journey.

· Review implementation and training of customer-facing policies and procedures, including customer care, affordability, vulnerability, and safeguarding, to ensure continual improvement of colleague understanding and behaviour.

· Provide real time and post call coaching to colleagues, ensuring vulnerable customers received appropriate, empathetic and tailored support in line with company policies and safeguarding procedures.

· Manage Welfare inbox to ensure all cases handled within SLA.

· Complete reports to demonstrate impact of Welfare and Safeguarding teams, referrals and signposting, interactions with debt advice providers etc.

· Oversee the Welfare and Safeguarding functions, including recruitment, training, wellbeing support, monitoring performance and impact. Advocate for the needs of our customers and colleagues to maintain a strong customer support focus.

· Work with operational teams across the group, including contact centres, enforcement agents, learning & development, and customer service to design and deliver impactful interventions for customers and colleagues.

· Manage relationships with Debt Advice Providers and other customer-representative stakeholders to raise awareness of the support we can and do provide and maximise the support our customers can receive from them.

· Contribute to renewal and extension of Inclusive Service Kitemark certification across all business units.

· Support implementation of and compliance with existing and incoming industry standards including ECB, FCA, SRA, BPA, IPC etc.

· Administer Welfare Forum with the Group Social Responsibility & Customer Welfare Manager to seek and disseminate insights from customer-facing functions across the business.

· Work within the wider Welfare Officer team to ensure welfare coverage across holidays/absences.

What We're Looking For

We're looking for someone who genuinely cares about supporting people and has the confidence to influence positive change.

You'll ideally have:

· Knowledge and understanding of the forces of marginalisation in the financial industry.

· Experience in coaching and supporting colleagues to manage vulnerable customer interactions sensitively and effectively.

· Passion and drive to advocate for change in the name of improved customer and colleague welfare.

· Detail-oriented approach to continuous improvement, proactive attitude to identifying and tackling areas for development.

· Strong communication and negotiation skills, able to identify and promote compromise to groups with contrasting priorities.

· Compassionate approach to customers, clients, colleagues, and external stakeholders, demonstrating the strength to both set boundaries and empathise.

  • Experience working collaboratively with a range of stakeholders, both internal and external.
  • A passion for improving customer and colleague wellbeing.

We offer an excellent total reward package

· £30,000-£32,000basic salary

· 20 days base holiday

· Contributory Company pension scheme

· 4x salary life assurance

· Training and career development as you grow

· Employee Assistance Programme

· Hastee benefits

· Perks at work discount scheme

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bristow and Sutor Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bristow and Sutor Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bristow and Sutor Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.