Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 hours ago

Customer Success Manager

Britive15 open roles

Where
Remote, US
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerBritive · Remote, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Britive's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.4% of postings close within 7 days. Measured by our own scanner across the market. Britive postings stay open a median of 41 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.4%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 3 hours ago

Britive median: 41 days open

The posting

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS.

Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.

About Britive

Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance — all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security.

About the Role

As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities

This role requires someone who thrives in a cross-functional environment. You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers. You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities. If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high-growth startup, this role is for you.

What You’ll Do

Relationship Management & Customer Outcomes

  • Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale.
  • Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors.
  • Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success.
  • Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption.
  • Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment.
  • Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate.

Project & Deployment Management

  • Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout.
  • Manage timelines, action items, and follow-ups with precision — nothing falls through the cracks on your accounts.
  • Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers.
  • Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment.

Cross-Functional Coordination & Internal Alignment

  • Serve as the connective tissue between customers and internal teams — including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers — to ensure seamless handoffs and consistent customer experience.
  • Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items.
  • Collaborate with Sales and Pre-Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions.
  • Advocate for customer needs internally, translating field insights into actionable product feedback.
  • Drive customer advocacy efforts including case studies, reference calls, and product council participation.

What You’ll Bring

  • 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.
  • Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.
  • Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
  • Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence.
  • Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.
  • Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.
  • Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists.
  • Must be based in the US or Canada.

Nice to Have

  • Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government).
  • Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault.
  • Prior experience at a PAM, IGA, or cloud security vendor.

The estimated base salary for this role is $120,000 - $150,000 annually. Individual compensation packages are based on various factors unique to each candidate, including experience, expertise, location, and other factors.

Perks + Benefits:

  • Work from anywhere in the US! We are fully remote (US only, other areas are subject to review).
  • Competitive compensation and meaningful equity
  • Medical, dental, and vision insurance
  • Paid parental leave benefits
  • 401k (U.S.)
  • Flexible + Unlimited PTO (U.S.)
  • Career development opportunities and paths
  • Home office and connectivity stipends
  • Team socials + Offsites
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Britive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Britive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Britive's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.