Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 8 days ago

Customer Success Manager (APAC)

browzwear/03.0005 open roles

Where
Singapore, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager (APAC)browzwear/03.000 · Singapore, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on browzwear/03.000's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. browzwear/03.000 postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 8 days ago

browzwear/03.000 median: 7 days open

The posting

Customer Success Manager (CSM) – Browzwear

Browzwear is a leading provider of 3D fashion design and simulation software, driving digital transformation in the fashion industry. The company has pioneered the use of 3D design for apparel and is widely adopted by major fashion brands and manufacturers.

As a Customer Success Manager at Browzwear, you’ll play a key role in delivering meaningful outcomes across the customer journey—from onboarding through renewal and expansion. You’ll join a growing global team focused on driving long-term value for our customers and enabling sustainable growth for the business.

You’ll partner closely with Sales, Product, and Support to ensure every customer receives exceptional service, sees real impact, and feels supported at every touchpoint. This role is ideal for someone who thrives in a high-performance environment, enjoys building trusted relationships, and is motivated by delivering results.

Position Summary

At Browzwear, we’re transforming the fashion industry with cutting-edge AI and digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably.

The Customer Success Manager (CSM) is responsible for ensuring Browzwear customers derive maximum value from their investment in our 3D fashion design software. The CSM will focus on driving customer adoption, engagement, retention, and expansion, ensuring that customers achieve their desired business outcomes across a portfolio of enterprise and mid-market accounts.

The ideal candidate has a strong understanding of Enterprise B2B High touch SaaS CSM role, with experience in the fashion or apparel industry, and excels in relationship management and problem-solving.

Key Responsibilities

1. Customer Onboarding and Enablement

  • Ensure new customers have a seamless onboarding process.
  • Arrange training sessions to educate customers on software capabilities and best practices.

2. Account Management

  • Build and maintain strong relationships with key stakeholders, acting as the primary point of contact.
  • Develop and execute customer success plans tailored to each client’s business goals.
  • Regularly review account health, usage data, and feedback to identify growth and optimization opportunities.
  • Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization

3. Adoption and Engagement

  • Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
  • Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
  • Monitor customer usage and engagement metrics to ensure effective adoption of Browzwear solutions.
  • Proactively address barriers to adoption through targeted interventions.
  • Partner with customers to drive change management and digital transformation enablement, helping them integrate Browzwear solutions into core business processes

4. Renewals and Expansion

  • Collaborate with Sales and Account Management to secure renewals and identify upsell opportunities.
  • Present value-driven ROI cases to demonstrate the impact of Browzwear’s platform on the customer’s business outcomes.

5. Customer Advocacy

  • Serve as the voice of the customer within Browzwear by providing feedback to Product, Engineering, and Customer Success teams.
  • Advocate for customer needs in shaping product roadmap priorities.

6. Issue Resolution and Support Coordination

  • Resolve customer issues promptly.
  • Coordinate cross-functional resources to address complex customer challenges.

KPIs for Success

  • Customer retention (GRR) and Net Revenue Retention (NRR).
  • Time to Value (TTV) for new customer implementations.
  • Product adoption and feature utilization rates.
  • Customer satisfaction and Net Promoter Score (NPS).
  • Expansion revenue through upsells and cross-sells.

This position aligns closely with Browzwear’s goal of empowering customers to innovate faster, collaborate seamlessly, and achieve sustainable growth in the fashion industry.

Requirements

  • Bachelor’s degree in Business, Fashion Design, Engineering, or a related field; Master’s preferred.
  • 5+ years in Customer Success, Account Management, or a related role in SaaS or engagement management in top tier consulting firm
  • Demonstrated ability to drive customer retention by proactively managing account health, adoption, and satisfaction to support successful renewals and expansions
  • Ability to translate technology into business value and ROI-driven narratives.
  • Experience in the fashion or apparel industry is highly desirable.
  • Excellent interpersonal, communication, and negotiation skills.
  • Analytical mindset with the ability to interpret data and drive action.
  • Proficient in using CRM tools, analytics platforms, and Browzwear’s suite of products (preferred).
  • Comfort working across global, cross-functional teams in a fast-paced environment.
  • Fluency in spoken & written English is mandatory & additional languages are welcome
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against browzwear/03.000's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on browzwear/03.000's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    browzwear/03.000's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.