The posting
What You'll Do
Provide friendly, professional service to customers throughout the loan process Process loan applications and verify required documentation Explain loan terms, payment options, and account requirements Contact customers regarding payments and help identify solutions for past-due accounts Process payments, extensions, modifications, and account updates accurately Make collection calls and work with customers to bring accounts current Develop new and existing customer relationships through sales and referrals Maintain accurate records while following company, state, and federal requirements Support branch operations and assist the Branch Manager as needed
What We're Looking For
1+ year of customer service experience preferred Collections experience is a plus, but not required Strong communication and active listening skills Positive attitude, integrity, reliability, and strong work ethic Comfortable with customer interactions, sales, and problem-solving Organized and detail-oriented with basic math skills High school diploma/GED preferred
Why Sun Loan?
$17.13-$19.13/hour, based on experience and qualifications Comprehensive paid training Career development and advancement opportunities Bonus opportunities 401(k) with company match Affordable medical, dental, and vision plans Telehealth Paid time off, including holidays, vacation, and sick time On-demand pay
Schedule
Monday-Thursday: 8:30 AM-5:30 PM Friday: 8:30 AM-6:00 PM Some Saturdays: 8:30 AM-12:30 PM NO SUNDAYS!



