The posting
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To support and drive implementation of business goals, provide expertise, leadership and mentoring in areas of competence to Aerospace Auditors by developing and supporting the Aerospace field based delivery team engaged in undertaking client assessment visits and the aerospace office team as determined by the agreed delivery plan in the APAC Region. It is therefore essential that the role holder is a technical expert in Aerospace and its associated regulatory requirements.
This role has an APAC wide responsibility for contributing to the overall objective of the delivery of the days required in the most efficient and cost effective way, ensuring the standard of delivery consistently meets the high level of customer satisfaction and regulatory requirements across the whole APAC region.
The role is as a support function to the Global Head of Aerospace, and country operations managers across APAC and exists to:
- Working closely with the Global Aerospace Head of Aerospace, to spend approximately 40% of working time providing technical support and direction, to ensure complaint delivery of services.
- Deliver assessment days in line with 60% utilisation target
- Assist Operations Managers with the development and integration of Aerospace assessors from the APAC region into the Aerospace Delivery Team
- Work with the Global Aerospace Head of Aerospace and other regional Aerospace sector managers to ensure the relevant processes are in place to meet regulatory obligations and develop strategic plans for future readiness and growth
- Build a working Aerospace auditor/sales community in APAC hosting regular team meetings to provide updates
Key Responsibilities and Accountabilities (in addition to the full Aerospace Assessor Accountabilities)
- Provide technical support and direction to ensure compliance with accreditation and scheme requirements, and alignment to global management direction.
- Support in the management and customisation of the APAC Client Manager on-boarding process for Aerospace
- Interface with process owners on problem and challenging accounts
- To influence and instil best practice in the Region for Aerospace delivery
- To input to on-going training needs analysis and identify skills development for area and ensure robust plans in place to develop team
- Play an active role in supporting recruitment and on boarding of new team members
- Support resolution of client complaints or queries with operations management.
- Assist with undertaking qualifying reviews as required in technical areas
- Demonstrate teamwork and collaboration across other regions to ensure the overall success of the business
- Review and approve qualification submissions and support the appeals process and act as a member of the suspension panel.
- To undertake regular liaison with other managers within the operational area
- To carry out any other duties as can reasonably be expected for this role
- To represent BSI at the (IAQG) AAQG committee meetings twice per year
To be successful in this role you'll be/have:
- Thorough knowledge of Aerospace regulation worldwide and conformity assessment procedures in particular
- Broad technical understanding of client industry products
- Relevant experience in aerospace industry
- Track record of exhibiting the Leading & Managing Others behaviours
- Knowledge of budgetary and forecasting process
- A team player good at relationship building internally and externally
- Engaging & highly skilled communicator, able to convey clear messages in a compelling and coherent way across cultures
- Ability to coach and effectively develop talented individuals and to address poor performance
- Displaying a real understanding of our customers and the need to add value
- IT and technically competent
- Conceptual and analytical thinking, efficiency and results orientation
- Commercial acumen with the ability to focus on both current tactical priorities in line with business goals
- OASIS Registered AEA 9100, 9110, 9120
- Mentally robust and resilient; able to stand up to pressure to ensure compliance.
- Proactive, self-motivated and results orientated
- Strong emotional intelligence with the ability to adapt style to a variety of situations
- Excellent planning and organisational skills
- Willingness to challenge existing ways of doing things combined with an ability to understand the constraints
- Demonstrating passion for the business, communicating; sharing and acting upon a meaningful vision for the future
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
