Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 7 hours ago

Service Manager

Buckeye Automotive13 open roles

Where
Lancaster, OH
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService ManagerBuckeye Automotive · Lancaster, OH

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Buckeye Automotive's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 7 hours ago

The posting

Service Manager

Role Overview

The Service Manager is responsible for leading the Service Department to deliver an exceptional customer experience while meeting performance, financial, and operational goals. This role oversees Service Advisors and Customer Service Representatives (CSRs), ensures shop production targets are met, maintains adherence to policies and processes, and fosters a culture of accountability and recognition.

Essential Duties and Responsibilities

  • Recruit, Hire, Train, Develop, and Retain high performing associates
  • Ensure that the service team provides an exceptional customer experience for customers, providing recognition to team members when deserved and accountability when necessary. Resolve customer concerns within 24-48 hours.
  • Meet/exceed department performance expectations as set forth by management.
  • Train, monitor, and coach Service Advisors and CSRs to perform the functions as set forth in their job descriptions at an exceptional level.
  • Oversee shop production in coordination with Group Lead Technicians to achieve:
  • 80%+ gross profit percentage
  • 125%+ productivity
  • 90% Grid Compliance
  • Fixed Right First Visit score of 92+.
  • Maintain consistency and discipline within all customer touch processes (appointment, appointment reminder, write up, recommended services, active delivery, and follow up) to achieve consistency and benchmark results.
  • Maintain consistency and discipline for all policies and expectations related to all internal processes and financial controls (Op codes, labor types, payment types, discounts, and policy).
  • Review service appointments with the team to coordinate production and upsell opportunities.
  • Review all customer pay RO’s and invoices on a daily basis to monitor Service Advisor effectiveness.
  • Review all ROs with internal charges (stock #, policy, advertising) with management team to determine proper accounting of internal charges.
  • Perform Service Advisor functions as outlined in Service Advisor job description as required to meet department objectives.
  • Assist with design and implementation of marketing strategy for the Service department.
  • Complete or oversee performance reviews of Service personnel according to company policy.
  • Establish and monitor work schedules for Service personnel.

Supervisory Responsibilities

  • The ability to supervise a team of Service Advisors and CSRs with the appropriate communication and leadership qualities.

Education and/or Experience

  • High school diploma or equivalent required with a minimum of 5 years of automotive or similar experience. College degree preferred but not required.

Communications Skills

  • The ability to communicate clearly and concisely to perform the essential functions of the position.

Certificates, Licenses, Registrations

  • The team member agrees to complete the training required by Buckeye and/or the manufacturer.

Physical Demands

  • The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. These physical demands include the ability to stand for extended periods of time (up to and including 8 hours), the ability to walk briskly, the ability to get in and out of and drive vehicles, and the ability to lift up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

  • Compensation will be commensurate with experience.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description does not create an employment contract and does not alter the employment-at-will relationship between employer and employee.

______________________________________ ________________________________

Service Manager Date

______________________________________ ________________________________

General Manager Date

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Buckeye Automotive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Buckeye Automotive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Buckeye Automotive's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.