The posting
PURPOSE Builders FirstSource (BFS) is executing a multi-year business transformation centered on SAP S/4HANA. The Lead, Business Enablement provides hands-on, site-level support during deployment and post-hypercare stabilization. This role is the primary on-the-ground resource for business process adoption: delivering training, troubleshooting issues, reinforcing standard processes, and capturing structured field feedback that informs fixes, training updates, and change requests. The Lead, Business Enablement operates independently at individual sites, executing activities end to end and serving as the direct link between field users and the broader Elevate program. This is not a people management role, but Leads are expected to carry the brand of the Business Enablement Team and represent its standards at every site they support. ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide hands-on, site-level support during deployment and hypercare; deliver training, troubleshoot issues, and reinforce standard processes. Execute site-level activities end to end; act as primary on-the-ground support for business process adoption. Support tracking of readiness KPIs (deployment phase) and escalate risks impacting go-live or stabilization. Capture structured field feedback, recurring issues, and workarounds; feed into CR pipeline, training updates, and OCM, including context on whether issues affect a single site or are systemic across a market, customer type, or line of business. Partner with Deployment Pods during hypercare and transition to ongoing support model post-hypercare. Escalate technical issues to IT Helpdesk and systemic process gaps to program teams; ensure closed-loop resolution. Reinforce adoption of standard processes and prevent reversion to legacy ways of working.
SUPERVISORY RESPONSIBILITIES This role does not have direct supervisory responsibilities. The Lead, Business Enablement is expected to operate independently at site level and may coordinate with other team members, Deployment Pod resources, and OCM representatives during site engagements, but does not manage or evaluate other employees. MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
3 to 5 years of experience in frontline operations, ERP deployment support, or business process roles within a distribution, manufacturing, or building products environment. Hands-on experience with SAP S/4HANA or equivalent ERP system, with working knowledge across multiple process areas (e.g., OTC, EWM, TM, production). Demonstrated ability to translate system and process complexity into practical, actionable guidance for field users. Strong troubleshooting, communication, and stakeholder engagement skills. Comfortable operating independently in high-travel, deployment environments with shifting needs across sites.
COMPETENCIES
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.
BFS COMPETENCIES
Business and Financial Acumen
Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle.
Results Driven
Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude.
Strategic Thinking and Decision Making
Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately.
Servant Leadership
Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same.
Emotional Intelligence
Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent.
Develops and Leads Others
Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment. Empowers, motivates, and inspires others. Coaches and mentor others for their development. Guides and persuades others to deliver positive outcomes.
Growth Mindset
Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions.
Innovation
Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies.
Integrity
Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect
WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel up to 70-80% during the Pilot and initial Wave deployment phases, expected to reduce to 50-75% as the deployment footprint matures. Travel includes field site visits and periodic co-location in Dallas for team collaboration, CR review, workstream alignment, workshops, and training/OCM commitments. When not traveling, work is in a remote setting and generally sedentary with physical effort associated with using a computer but may involve walking or standing for brief periods of time. May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm EEO THE LAW - English/Spanish EEO IS THE LAW - SUPPLEMENT - English/Spanish Pay Transparency Provision - English/Spanish
