The posting
PURPOSE The Senior Manager, IT - Software Engineering and Development leads the teams and technology portfolio supporting OTC Sales Execution, OMS+, and the integrations connecting SAP S/4HANA with OMNI, myBLDR, AppWright, Salesforce, and related sales applications. The role is accountable for solution strategy, application lifecycle, engineering quality, service reliability, and business outcomes across quote-to-order and connected customer and sales experiences.
This leader partners with Sales, Operations, Product, Enterprise Architecture, Integration, Security, Quality Assurance, Business Enablement, Organizational Change Management, and external providers to deliver scalable, secure, and supportable solutions. The role owns IT solution delivery while sharing accountability with the business for process alignment, requirements quality, prioritization, release readiness, capability outcomes, issue resolution, and training content.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead managers and professional staff responsible for OTC Sales Execution, OMS+, and integrations supporting OMNI, myBLDR, AppWright, Salesforce, Install, SAP S/4HANA, and related applications. Own the solution strategy, system design, configuration approach, technical roadmap, lifecycle, and service model for the assigned application portfolio. Partner with business leaders to align processes, controls, and technology solutions with strategic priorities, operational needs, and customer outcomes. Translate business requirements into complete, testable, scalable, secure, supportable, and integrated solutions. Direct solution delivery from requirements and design through development, integration, testing, deployment, hypercare, and transition to support. Establish and enforce architecture, integration, engineering, security, testing, documentation, and release-management standards across internal and partner teams. Coordinate application dependencies and data flows across SAP S/4HANA, OMS+, OMNI, myBLDR, AppWright, Salesforce, middleware, master data, and downstream systems. Jointly prioritize and sequence enhancements, defects, technical debt, and change requests based on business value, customer impact, risk, urgency, dependencies, and available capacity. Manage application backlogs, release plans, development capacity, resource allocation, delivery commitments, and cross-workstream dependencies. Jointly confirm business and technology readiness, including testing completion, cutover planning, communications, training, support preparedness, and deployment approval. Ensure delivered capabilities meet approved business objectives, process requirements, controls, customer expectations, and performance outcomes. Own application stability, service performance, supportability, resilience, technical debt, incident management, problem resolution, and continuous improvement. Lead the resolution and escalation of complex process, system, integration, data, vendor, and operational issues affecting business outcomes. Balance modernization with effective use of existing platforms and integrations, clearly communicating technical trade-offs, risks, investment needs, and sequencing recommendations. Coordinate delivery across BFS teams, system integrators, application management services providers, software vendors, and other technology partners. Partner with business leaders to shape roadmaps, business cases, investment priorities, adoption plans, and long-term capability strategies. Develop and maintain technical training content for new functionality and provide complete solution information to Business Enablement and Organizational Change Management teams for training delivery. Define and monitor delivery, adoption, quality, stability, customer, operational, capacity, vendor, and financial measures; address gaps and drive measurable improvement. Communicate portfolio performance, roadmaps, dependencies, risks, decisions, and investment recommendations to executive, business, and technical stakeholders. Manage portfolio budgets, contracts, staffing, capacity, vendor performance, and resource allocation in alignment with organizational priorities. Build a high-performing team through clear accountability, coaching, succession planning, skills development, recognition, and timely performance management.
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities, including but not limited to: supervises assigned team members (in-person and remote); talent selection and training; planning, assigning, and directing work; performance management, including conducting performance reviews; recognizing team members; addressing and resolve concerns timely, escalate for help when necessary.
MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field; or an equivalent combination of education and experience. 10+ years of progressive experience in software engineering, application development, enterprise applications, integrations, or technology delivery. Experience leading managers and professional teams accountable for multiple related applications or engineering capabilities. Experience managing application strategy, roadmaps, budgets, capacity, delivery, operations, vendors, and service performance. Experience delivering and supporting integrated order management, sales execution, CRM, digital commerce, ERP, or other business-critical enterprise solutions. Experience with application and integration architecture, APIs, middleware, data flows, security, testing, release management, and production support. Strong business acumen, financial management, stakeholder influence, communication, problem-solving, and talent-development skills. Preferred Qualifications Experience with SAP S/4HANA Sales and Distribution and integrations supporting customer, product, pricing, quote, order, invoice, and status data. Experience with enterprise integration technologies such as MuleSoft, SAP Integration Suite, SAP BTP, APIs, event-driven integration, IDocs, REST, SOAP, or OData. Experience leading enterprise transformation, platform modernization, deployment, cutover, hypercare, and adoption across distributed business locations. Relevant leadership or technical certification in Agile, cloud, integration, SAP, Salesforce, IT service management, or software engineering is preferred.
COMPETENCIES
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working. Provides Leadership: Makes decisions and takes responsibility; directs and leads others even in ambiguous circumstances, coordinating activities; provides encouragement and inspiration to help others succeed. Builds Effective Teams: Builds high performing teams by integrating a diversity of skills and personalities and creating a deep sense of accountability and shared purpose. Develops Talent: Focuses on developing, coaching, and mentoring talent to improve individual and organizational performance. Contributes to building talent that the industry, market, and BFS needs. Manages Stakeholders: Builds relationships and takes account of the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes. Drives Success: Takes action, initiates activity and seizes opportunities for new business; pursues goals with persistence and achieves outstanding results.
BFS COMPETENCIES
Business and Financial Acumen
Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle.
Results Driven
Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude.
Strategic Thinking and Decision Making
Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately.
Servant Leadership
Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same.
Emotional Intelligence
Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent.
Develops and Leads Others
Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment. Empowers, motivates, and inspires others. Coaches and mentor others for their development. Guides and persuades others to deliver positive outcomes.
Growth Mindset
Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions.
Innovation
Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies.
Integrity
Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.
WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel may be required.
