Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 39 hours ago

Application Support Engineer

Burendo

Where
Leeds, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApplication Support EngineerBurendo · Leeds, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Burendo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 39 hours ago

The posting

**£25,000 - £32,000 + Benefits**

We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast.

At Burendo, we believe that together, we can achieve incredible things.

What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.

Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you’ll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.

This role requires you to be on an on-call rota and it would be highly desirable if you have SC Clearance. This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.

Requirements

Day-to-day activities you may perform while working with our clients include:

  • L2 application support
  • Support production services running on OpenShift, using Kibana and other monitoring tools to investigate issues and keep systems healthy.
  • Overall BAU management for production environments
  • Coordinate with L1 and L3 teams to ensure consistent service management
  • Incident, request, problem, and change management
  • Monitor and troubleshoot system performance and availability
  • IT vulnerability detection and resolution
  • Platform monitoring
  • CI/CD pipeline execution and monitoring
  • Collaborate with product stakeholders to align on solutions
  • Apply and maintain security standards across production services with regular security reviews
  • Maintain up-to-date documentation, including runbooks and process/policy materials
  • Participate in an out-of-hours (24/7) support rota

Must-haves These are essential to succeed in the role:

  • Strong stakeholder management and excellent communication skills
  • Solid experience with Git or equivalent source control systems
  • Hands-on experience with AWS or other cloud platforms
  • Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)
  • Proactive mindset with a drive for continuous improvement
  • Excellent problem-solving and troubleshooting abilities
  • Strong understanding of IT systems and keen technical interest

Nice-to-haves While not essential, the following would be beneficial:

  • Experience working with CI/CD pipelines and DevOps practices
  • Working knowledge of Python, React, or SQL
  • Experience supporting Salesforce or similar enterprise platforms

Benefits

  • 25 days Annual Leave (plus bank holidays)
  • An additional day of paid leave for celebrations
  • 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
  • Monthly Wellness Allowance
  • Annual Learning and Development Allowance
  • Paid time off for Life Events
  • Matched Employer Contributed Pension (5%)
  • Life assurance based on 4 x your salary
  • Access to an Employee Assistance Programme
  • Enhanced Family Leave
  • Eligibility for a 6-month sabbatical after 3 years’ service
  • Enhanced company sick pay
  • A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
  • Exciting calendar of Burendo social events and activities

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.

#LI-Hybrid

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Burendo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Burendo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Burendo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.