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Open nowPosted 19 hours agoWe saw it 89 min after it went up

General Manager- Consumer Lines (Dubai)

Burjline Builders141 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowGeneral Manager- Consumer Lines (Dubai)Burjline Builders · Dubai, United Arab Emirates

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Burjline Builders postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 19 hours ago

Burjline Builders median: 13 days open

The posting

Main Purpose of Job:

To lead, develop and grow Braxtone’s Motor and Consumer Claims business, delivering efficient, scalable and high-quality claims services while expanding relationships with insurers and other business partners across the GCC.

Reporting To: CEO

Job Description

  • Lead and grow the Motor and Consumer Claims function, including its business plan, service model and growth strategy.
  • Develop business opportunities with insurers, brokers, fleet operators and other relevant partners.
  • Oversee the end-to-end delivery of motor and consumer claims services.
  • Establish efficient claims processes, service standards, controls and escalation procedures.
  • Drive improvements in claims turnaround time, customer experience, cost control and service quality.
  • Develop and monitor operational KPIs and service-level performance.
  • Build and manage the required claims team and operational resources as the portfolio grows.
  • Develop and manage relationships with garages, surveyors, recovery providers and other claims service partners.
  • Identify opportunities for automation and digitalization of the claims journey.
  • Manage client relationships and ensure contractual and service expectations are achieved.
  • Monitor business performance, including claim volumes, revenue, costs, productivity and profitability.
  • Work closely with other Claims Division functions and Group companies to identify growth and cross-selling opportunities.
  • Ensure compliance with applicable regulatory requirements, client requirements and company policies.

Key Performance Indicators (KPIs)

  • Achieve agreed revenue and claims portfolio growth target.
  • Secure new insurer portfolios/contracts and expand existing accounts.
  • Deliver agreed profitability/margin and manage operating cost effectively.
  • Achieve agreed SLA and turnaround-time targets across claims portfolios.
  • Improve productivity, claims handling efficiency and cost per claim.
  • Implement measurable improvements/automation in the claims journey.
  • Team productivity, capability development and performance management.
  • Compliance with regulatory, client and internal requirements.
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