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Open nowPosted 8 days ago

VP of Supply

Burq, Inc.14 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowVP of SupplyBurq, Inc. · United States

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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 8 days ago

The posting

We're looking for a VP of Supply to make operational excellence happen across Burq's delivery network at the leadership level. Reporting to our Head of Commercial, you'll own our provider relationships and supply strategy end-to-end, build and lead the team behind it, and partner with executive leadership across the business to keep supply ahead of where we're going.

What you'll do

  • Operational excellence: understand the end-to-end delivery flow from pickup to drop-off, pinpoint where friction shows up along the way, and determine whether the fix is operational, process, or technical — down to the provider level
  • Supply strategy & vision: set the overall strategy and long-term vision for Burq's supply network — where to expand, which providers to prioritize, and how to structure the network for reliability and cost efficiency
  • Team leadership: build, lead, and develop a high-performing supply team as our network and business scale
  • Provider relationship management: own Burq's most important delivery service provider relationships, from day-to-day partnership to commercial terms
  • Performance accountability: hold providers accountable to strong service levels — on-time performance, coverage, quality — and manage performance reviews and escalations when they fall short
  • Gap identification: proactively identify gaps in supply coverage — geographic, capacity, or capability — and lead the effort to close them
  • Executive & cross-functional partnership: represent supply strategy and performance to executive leadership, and partner closely with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
  • Budget ownership: own the supply budget and make prioritization calls across providers, markets, and initiatives
  • Metrics ownership: own and report on key supply metrics — cost per delivery, on-time performance, coverage, and provider mix — against company-level goals
  • Use AI tools day-to-day — analyzing provider performance data, monitoring supply health, and automating reporting — as a core part of how you and your team work, not an occasional add-on

Requirements

  • A track record of operational excellence — deep understanding of the end-to-end delivery lifecycle, from pickup to drop-off, and a demonstrated ability to identify friction points and resolve them through operational, process, or technical improvements at the provider level
  • 8–12+ years in supply chain, logistics operations, or partner/vendor management, ideally including direct experience managing delivery provider or carrier relationships
  • Experience building, leading, and developing a team, with a track record of scaling a function as a business grows
  • Experience partnering with and presenting to executive leadership, and comfortable owning a budget and making tradeoff calls against it
  • Proven experience negotiating commercial terms and managing performance with external partners or vendors
  • Strategic thinker — able to develop and articulate a long-term vision for a supply network, not just manage it day to day
  • Comfortable holding partners accountable — able to have direct conversations about performance gaps and drive them to resolution
  • Strong cross-functional leader — able to align Customer Success, Sales, Product, Engineering, and Support around a shared supply strategy
  • Data-driven — comfortable analyzing provider and network performance data to identify gaps and opportunities
  • Comfortable working with APIs and technical integrations — able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders
  • A growth mindset: treats ambiguity and problems as things to solve, not blockers to escalate and wait on
  • AI-native — actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt new AI tooling as it becomes available
  • Excellent communication and negotiation skills
  • Comfortable with ambiguity, change, and building processes from scratch in a startup environment

Nice to have

  • Experience in last-mile delivery, courier, or gig-economy operations, as well as freight — LTL, FTL, parcel, or middle-mile — and how those modes interact with the last mile
  • Experience working directly with dispatch, routing, or supply chain software platforms
  • Experience building or scaling a supply/provider network from an early stage
  • Prior experience as a people leader or functional head at a high-growth startup

Benefits

Investing in you 🙏

  • Fully remote
  • Medical, vision, and dental insurance
  • Reimbursement for educational courses
  • Generous time off
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