The posting
Job Type: Full-Time
Responsibilities:
- Greet residents and guests with a warm and friendly demeanor.
- Monitor lobby traffic and alert residents to arriving guests and deliveries
- Monitor and control access to the building, ensuring the safety of all occupants.
- Assist residents with packages, deliveries, and other requests.
- Provide information about the building and local area, including recommendations for dining, entertainment, and services.
- Handle maintenance requests and coordinate with maintenance staff as needed.
- Maintain a clean and organized lobby, entrance area, and work area.
- Respond to emergencies and follow established protocols.
- Exceptional customer service
- Answering calls professionally and assists callers with directions or instructions for the building
- Keeping the communal areas tidy and providing a security presence on-site
- Maintain logbooks for visitors and contractors
- Observe monitors for suspicious activities
- Keep track of keys when needed
- Assist management with request for residents
Requirements:
- High School Diploma or equivalent; additional education in hospitality or related fields is a plus.
- Previous experience as a doorman, concierge, or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Basic knowledge of security protocols and emergency procedures.
- Must be physically able to stand for long periods and lift packages as needed.
- Must be able to demonstrate proficiency in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system
- Must be well groomed and display a positive attitude
- Available to work weekends and holidays
