The posting
Job Scope
- Provide efficient and high-quality Service Desk services, including After Office Hours (AOH) duties during designated weekday evening and weekend opening hours.
- Assist users with borrowing, returning, and general enquiries in accordance with library policies and procedures.
- Perform collection maintenance activities to ensure library materials remain organised and accessible.
- Operate the Library Management System (LMS) to support day to day library operations.
- Train and guide Student Assistants in carrying out library operational tasks and procedures.
- Monitor library user spaces and report maintenance, cleanliness, and facilities issues.
- Troubleshoot basic library equipment issues and report faults where necessary.
- Perform administrative duties, including staff and Student Assistant rostering, procurement support, and budget tracking.
- Prepare operational statistics and reports as required.
- Support day to day library operations and operational projects as assigned.
- Support workplace safety by carrying out safety related responsibilities.
- Perform other related duties assigned by the reporting officer.
Duration: 1 Year Location: NTU Library (50 Nanyang Avenue, Blk NS3-03-01, Singapore639798)
Working Arrangement: Mondays to Thursdays : 8.30 am to 5.45 pm, Friday : 8.30 am to 5.15 pm Lunch : 45 minutes
There will be after-office-hours (AOH) duties to be undertaken as follows:
Weekdays : 2.45pm – 9.45pm (est once a week)
Saturdays : 8.15am – 5.15pm (est once a month)
There are AOH duties on Sundays from 9.15am – 4.30pm, at pre- and during examination period, of which Library colleagues would be informed in advance on the duty roster.
EA License No.: 96C4864
Reg. No.: R22110485 (Shanice Lim Xin Ni)



