The posting
Job Description
Essential Functions:
Operations
- Develop and implement consistent operating procedures for assigned portfolio to provide first-class service to tenants.
- Assume overall financial accountability including approval of all budgets at portfolio level and providing capex recommendations.
- Review and approve operating and capital budgets for portfolio. Develop and implement capital projects to preserve the long-range viability of corporate assets.
- Negotiate contracts and arrangements with vendors ensuring that all company standards are adhered to.
- Conduct formal site inspections with Property Management staff, in compliance with established standard operating policies and procedures.
- Participate in asset repositioning projects by working with the respective asset teams.
- Participate in due diligence surveys of new acquisitions, including but not limited to staffing plans, pro forma budget review and service contracts.
- Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlords obligations.
- Review quarterly variance reports, periodic reforecast of income and expenses, review of tenant account receivables, and assist in the preparation of quarterly financial statements.
- Originate, pursue and negotiate fee and license revenue opportunities (i.e. parking, amenity space, creative repurposing of under utilized spaces, etc.)
- Strategize with department head on all matters related to streamlining operating procedures, change management, utilization & implementation of emerging property technologies.
Tenant Relations
- Overall responsibility for tenant relationships and tenant satisfaction in assigned portfolio.
- Resolve legal disputes between tenant and landlord and effectively use legal counsel as a resource.
- Oversee communication to tenants and commercial real estate community via management of marketing and/or public relations firms.
Talent Management
- Responsible for regional staff development and succession planning, partnering with peers to assess bench strength.
- Manage human resources matters to include recruitment and selection, training and development, performance management, and compensation reviews.
- Conduct ongoing informal performance evaluations with direct reports and foster an environment for continued learning.
General
- Provide leadership and strategic planning including supervision of day-to-day and long-term operational functions, focusing on tenant relations, enhancing shareholder value, and executing the operating and financial plan. Execute the management of assigned portfolio through the direction of staff.
- Collaborate with the regional head of Property Management and with other regional department heads on the development of the annual business plan & department specific goals
- Drive strategy development for assets via an understanding of the market, corporate goals, and existing leases.
- Accountable for adherence to internal controls and compliance with company policy and procedures.
- Assume leadership role for special projects and implementation of initiatives within the region.
- Interface and serve as a support and resource to the Regional Development department regarding existing assets’ operations, community relations and footprints when new projects are proposed and/or developed.
- Provide timely information on all property-specific issues and important developments within assigned portfolio to management team as required.
- Oversee relationships with the Regional Leasing staff to market assigned portfolio.
- Maintain fundamental understanding of energy markets, labor CBAs, and municipal tax codes.
- Willingness to learn, implement and train staff on property technology and artificial intelligence tools.
Region/Building Specific Functions:
- Responsible for implementation and management of parking operations, P&L and utilization metrics.
- Oversight of emergency response procedures.
- Participate in community business organizations representing BXP to ensure the company’s interests are protected (i.e. BOMA Greater LA, ULI, local CBDs, etc).
- Build and manage relationship with future residential operator within the regional portfolio.
- Participate in asset management meetings for assigned properties.
- Show space to prospective tenants when required.
- Perform other duties as assigned.
Requirements and Qualifications:
- BA/BS degree required. A concentration in business administration or real estate related field preferred.
- A minimum of 10-12 years of progressively responsible Class A commercial office property management experience required.
- Certification as Real Property Administrator (RPAâ) and/or Certified Property Manager (CPMâ) preferred.
- Continuing education toward LEED certification highly desirable.
- Previous management level supervisory experience required.
- Proven ability to execute "best in class" building operations, with a strong technical understanding of mechanical, electrical and plumbing (MEP) systems as well as a solid understanding of structural design concepts required.
- Familiarity with ADA and OSHA.
- Working knowledge of security and life safety protocol.
- Proven excellent communication, management and leadership skills.
- Ability to work with and/or supervise staff, consultants, and tenants with a wide range of disciplines and positions.
- Proven customer service and problem-solving skills.
- Ability to demonstrate integrity, resourcefulness and creativity.
- Ability to work independently and also as a productive member of a team.
- Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
- Ability to work in a face paced environment and deal effectively with multiple, simultaneous deadlines and projects.
- Proven ability to respond to a variety of multiple tasks/situations with both creativity and resourcefulness.
- Excellent problem solving skills.
- Proficiency with Microsoft Office Applications.
- Flexibility with schedule.
Physical Requirements:
- Involves work of a general office nature usually performed sitting such as operation of a computer.
- Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs.
- Involves movement between departments to facilitate work.
- Regularly required to bend and reach.
- Regularly use hands and fingers to write and type.
- Regularly required to talk and hear.
- Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.
- Occasionally exposed to vibration or noise as well as dust.
- Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.
Internal and External Contacts:
This position interacts extensively with all levels of employees within BXP, with tenants and the general public.
Reporting Structure:
This position reports directly to the head of Property Management who provides supervision, guidance and evaluates work performance on a periodic basis.
Salary Range:
$200,000 - $278,660. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more.
BXP is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
