The posting
We're on the lookout for a positive, responsible individual with a can-do attitude to join our team! If you take pride in being helpful and delivering exceptional customer service, we’d love to hear from you. We prioritise giving our customers an enjoyable shopping experience and need someone who shares this passion.
As part of our team, you'll oversee the operations of multiple stores. Your primary goal will be to ensure the stores run smoothly and efficiently. You'll work with your team to achieve sales targets, drive operational excellence, and provide outstanding customer service. Your strong leadership skills, strategic mindset, and ability to collaborate with store supervisors and cross-functional teams will be key to our overall success.
What you’ll do:
- Oversee the daily operations of the brand’s retail stores in Singapore to ensure smooth and efficient functioning
- Support the team in planning and executing strategies to achieve the brand’s sales goals
- Motivate team to ensure monthly store targets are achieve
- Manage store supervisors/ team leads and their teams to ensure every team member feels heard, understood, and motivated to achieve sales and brand goals
- Deliver training sessions for new and existing retail team members on store SOPs, customer service, and effective selling techniques that prioritise the customer’s best interest
- Identify opportunities for new or revised store SOPs to enhance operational efficiency, customer experience, and team effectiveness, and promptly train the team on any approved changes
- Identify and resolve any customer service or operational issues at the stores to ensure smooth operations and high customer satisfaction
- Evaluate team performance against key metrics, identify areas for improvement, and develop action plans to enhance performance
- Review and optimise store schedules and inventory management to minimise costs and improve labour efficiency
- Review and approve the timesheets for the Retail Team to ensure accuracy and compliance
- Work with the HR team to compile and process monthly commissions, incentives, and allowances for retail staff, and support payroll preparation tasks
- Collaborate with the HR team to recruit and train new supervisors, sales associates, and part-timers
- Assist management in creating data analysis and on-ground feedback reports on each store’s performance and the retail market for brand improvement
- Conduct regular weekly and/or monthly reviews with the retail team to focus on personal growth, productivity, motivation, and open communication
- Perform regular store visits to ensure standards are met or exceeded and to deliver a positive brand experience to customers
- Assist with mystery shopper evaluations as needed
- Collaborate with the merchandising and retail operations team to ensure stores are well-stocked with the right product mix, provide feedback for future designs, and achieve sales goals
- Work with the marketing team to align retail promotions and marketing campaigns with brand goals and support the retail team in achieving their targets
- Coordinate with the customer service team to ensure consistent customer communication, high service levels, and explore strategies or technologies for an improved shopping and checkout experience
- Assist upper management in expanding the brand’s retail footprint in Singapore by contributing to store planning, design, shopper experience, and successful operational rollout
What we’re looking for:
- Diploma or Bachelor Degree in Retail Management or a relevant field a plus
- At least 6 years of retail experience with 2 years in a multi-store or area management role
- Strong leadership skills with the ability to inspire and motivate
- Excellent communication skills with the ability to build strong relationships and collaborate with cross functional teams
- Demonstrated ability to analyse sales data, identify trends and develop strategies to drive performance
- Flexibility to travel between store locations
- Proficiency in Microsoft Office applications such as Word and Excel
- Display exceptional multitasking abilities, managing multiple projects simultaneously
- Take initiative, showing resourcefulness and a sense of urgency to meet deadlines
- Show meticulous attention to detail and follow-through on projects
- Able to work independently as well as collaboratively
- Have a can-do attitude and is a problem solver
- Passion for fashion and jewellery a plus
- Experience in omni-channel fashion or jewellery brand a plus
