Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Customer Success Manager

Bynder22 open roles

Pay
€37,600 – €47,000 a year
Where
Amsterdam
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerBynder · Amsterdam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bynder's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Bynder postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

Bynder median: 10 days open

The posting

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.

In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.

We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.

Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team.

Bynder is seeking a motivated, commercially minded Customer Success Manager who is passionate about helping our Mid-Market customers get the most value from their Bynder platform. As their dedicated partner, you will own the relationship and drive product adoption, retention, expansion, and advocacy across your portfolio.

You will develop a deep understanding of your customers’ business objectives and challenges, and turn those insights into success plans that demonstrate value and support long-term growth. Through regular meetings, proactive engagement, and data-driven insights, you will spot risks and opportunities early and challenge assumptions to keep customers moving toward their goals.

Working closely with colleagues across Sales, Strategic Account Management, Support, Onboarding, Solutions, Product, and the wider Customer Success team, you will turn customer needs into outcomes and help shape how we scale Customer Success as our customer base grows.

THE IDEAL CANDIDATE:

- Is intellectually curious, with a challenger mindset, and spots growth opportunities independently and proactively.

- Combines strong relationship management and strategic thinking with a commercial edge.

- Is confident engaging both day-to-day contacts and senior decision-makers.

- Takes ownership of customer outcomes and drives issues through to resolution.

- Is highly organized, with strong time-management skills and the ability to prioritize across a dedicated portfolio.

- Is comfortable with technology, data, and AI tools, and uses them to work efficiently and engage customers.

- Enjoys collaborating across teams, sharing knowledge, and contributing to collective goals.

- Is self-motivated and eager to learn in a fast-paced SaaS environment.

WHAT YOU WILL DO:

- Own customer relationships and success: Manage a dedicated portfolio of Mid-Market customers, building trusted relationships with key stakeholders and understanding their objectives, challenges, and priorities.

- Drive adoption and customer value: Develop and execute success plans that deliver measurable outcomes and feature adoption, supported by tailored training, webinars, and masterclasses.

- Drive retention and renewals: Monitor account health, identify risks, build mitigation plans, and lead renewals with internal stakeholders.

- Drive expansion and revenue growth: Identify and manage upsell and cross-sell opportunities by uncovering new use cases and aligning Bynder solutions with customer goals.

- Lead strategic customer conversations: Run business reviews and value discussions that demonstrate ROI, challenge assumptions, and align on future priorities.

- Be the voice of the customer: Share customer feedback and requirements with Product and internal teams to improve the product and customer experience.

- Collaborate cross-functionally: Work with Sales, Strategic Account Management, Support, Onboarding, Solutions, Finance, Legal, and Product to resolve challenges, manage escalations, and deliver a consistent customer experience.

- Use data to improve continuously: Analyze health, adoption, engagement, and commercial signals to prioritize your work and guide account strategy. Use AI and Customer Success tools to work efficiently, keep customer data and follow-ups up to date, and improve team processes.

WHAT YOU BRING:

- Fluent in French and English (mandatory)

- 3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within B2B SaaS

- A proven track record of building strong customer relationships and driving adoption, retention, and advocacy across a Mid-Market portfolio

- Strong business acumen and commercial mindset: you run effective discovery, quantify value, handle objections, and develop expansion opportunities with Account Managers

- Intellectual curiosity and a challenger mindset: you question assumptions and turn customer objectives into success plans with measurable outcomes

- Strong stakeholder management and storytelling skills, with the confidence to challenge and influence senior decision-makers (Director and VP level)

- Excellent communication and presentation skills, with experience leading business reviews and managing renewals

- Strong analytical and problem-solving skills, using customer data to identify risks and opportunities and drive issues to resolution

- Strong organization and prioritization skills to manage a dedicated portfolio in a fast-paced environment

- An affinity for technology and the ability to quickly learn new products and translate their value to customers

- A collaborative mindset and the ability to work effectively across teams

- Experience using AI tools to boost productivity and customer engagement

NICE TO HAVE:

- Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat

- Experience with Digital Asset Management (DAM) or MarTech platforms and their integration points (CMS, PIM, eCommerce, creative tools)

- Experience working with system integrators and technology partners to extend value for customers

WHY YOU'LL LOVE BYNDER!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

WHAT WE HAVE

- Challenging and inspiring work environment

- Learning and Development budget

- Commuting budget

- Mental Health and Well-being Support

- Bynder Love "stipend”

- Unlimited vacation policy

- Volunteer Time Off

- Team and Company activities

- Complimentary Lunches and Snacks

- Offices in Amsterdam or Rotterdam

OUR COMMITMENT:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

#LI-Hybrid #LI-LM1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bynder's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bynder's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bynder's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.