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Open nowPosted 45 days ago

IT技术服务专家 - IT

ByteDance19,269 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen nowIT技术服务专家 - ITByteDance · Wuhan, Hubei, Chinese Mainland
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 45 days ago

ByteDance median: 9 days open

The posting

团队介绍:IT部门面向字节跳动员工提供全球IT技术支持。我们既负责企业内部IT基础架构的设计和优化,也肩负着保护企业信息安全,降低企业运营风险的使命;同时,IT团队还会直接面向字节跳动各业务线,承接企业级的网络、系统、终端、资产、服务台、多媒体、办公管理等多业务场景的研发需求,打造符合业界标准的商业化企业解决方案和产品,运用大数据和AI技术,提供更加自动化和智能化的企业技术服务。

1、负责IT服务团队在各区域内的SOP、各类变更或信息的沟通与传达,保证信息的透明度,及时发现、反馈和解决执行中的问题,针对区域特征的需求进行必要的满足和对SOP的优化、调整; 2、协同资源支持区域内的项目支持或需求落地,保证项目支持的及时性和质量; 3、在专业技能方面给与一线一定程度的技术支持或者培训,对负责的模块能赋能一线,推动共性问题解决优化并沉淀相关知识库文档; 4、作为项目经理带领虚拟团队完成一些小型项目的交付,保证交付时效和交付质量; 5、完成区域负责人指派的其他任务,可作为备份人员,对区域内或者全国的临时空缺岗位提供必要的支持; 6、站在一线的视角协同业务线识别风险,制定优化改进方案等。

1、本科学历及以上,计算机或管理类相关专业优先,5年以上的IT用户支持经验; 2、具有3年以上的Windows、Mac OS操作系统、网络等支持的经验,能够对PC的软硬件问题、网络问题、应用问题等进行故障排查和提供相应的解决方案; 3、有较强的跨团队资源协调能力,具备一定的项目管理知识,参与过IT相关的项目实施,有项目管理经验优先; 4、较强的流程、质量管理与标准落地能力,保证信息的上传下达与执行; 5、沟通能力强,能够与各种技术、产品或管理人员进行高效沟通,有培训师经验优先; 6、能独立撰写技术或流程文档。

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