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Open nowPosted 3 hours ago

技术支持工程师 - Seed 产品研发

ByteDance18,528 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now技术支持工程师 - Seed 产品研发ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 3 hours ago

ByteDance median: 13 days open

The posting

团队介绍：产品研发和工程架构-Seed 团队深耕大模型技术在场景中的创新应用，负责多款AI产品的工程研发 —— 包括豆包、飞书、豆包工作、豆包爱学、Gauth、猫箱等创新产品，覆盖消费级与企业级多个场景。我们致力于将大模型能力从 "生成内容" 推进到 "完成工作"，让 AI 服务用户日常与企业协作。你将面对多模态交互、工具调用可靠性、企业级数据安全等真实工程挑战，与团队一起推动 AI 生产力落地。

1、负责快速响应客户反馈的问题，推进客户问题工单解决，持续提升客户满意度和产品体验； 2、配合商业化团队，为外部客户提供专业的技术解决方案； 3、积累技术运营知识库，不限于FAQ、排查经验等，识别高频用户反馈场景，持续推动产品与技术优化，提升产品品质； 4、参与团队内AI提效专项的开发工作，有效减少用户反馈量，提升团队工作效率； 5、协同研发团队推进业务内排查工具的建设，持续提升业务拦截率和问题排查效率。

1、2027届获得本科及以上学历，计算机、软件工程、网络安全、人工智能、自动化等相关专业优先； 2、熟练使用至少一种AI编程工具，包含但不限于Claude、Codex、TRAE等，能够将AI能力应用于项目开发、问题分析与效率优化等场景； 3、具备基础的编程能力，至少熟悉一门常用开发语言，包括但不限于Python、Golang、Java、C/C++等；有脚本开发、工具开发或工程实践经验者优先； 4、具备扎实的计算机基础知识，了解网络通信基础，包括TCP/IP、HTTP等常见协议； 5、具备较好的沟通能力、数据分析能力、风险识别和问题洞察能力； 6、有开发或者技术支持岗位实习经验者优先。

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