The posting
The Lark Global team drives Lark's commercial growth across international markets. We bring Lark's enterprise AI Workspace to organizations worldwide, helping businesses accelerate digital transformation, improve productivity, and build more connected workplaces.
International growth is fundamentally different from scaling in a single market. Every region has different customer expectations, competitive landscapes, levels of AI adoption, and ways of working. Success means balancing a consistent global product with deeply localized go-to-market strategies, earning credibility market by market while building one global brand.
As AI transforms how organizations work, you will help bring this new way of working to businesses around the world. You will shape go-to-market strategies, work cross-functionally to solve complex market challenges, and see your ideas translate into real customer adoption and business growth.
About the Team The Solution Engineering team at Lark sits at the intersection of business, technology, and customer success. We translate complex customer challenges into practical, scalable solutions using Lark’s collaboration, automation, and AI capabilities. We partner closely with Sales, Product, and Customers to design, demonstrate, and deliver solutions that drive measurable business outcomes. Beyond winning deals, we shape how customers transform the way they work by connecting people, processes, and data on a single platform.
About You You are passionate about designing solutions and clearly articulating their value to customers. As a trusted advisor, you combine deep product expertise, strong business acumen, and hands-on technical skills to accelerate customer decisions, reduce risk, and drive long-term value with Lark. You work independently, manage competing priorities effectively, and thrive in fast-paced environments with tight timelines.
Responsibilities: - Partner with Account Executives to drive complex deals involving multiple C-level stakeholders. - Lead technical discovery and qualification to understand customers’ business objectives, pain points, and success criteria. - Prepare and deliver value-based demonstrations and proofs of concept (PoCs), including hands-on technical response to RFIs/RFPs, that show how Lark meets customer needs. - Guide customers through the evaluation process to ensure the proposed solution meets their business objectives and technical requirements. - Work cross-functionally with Marketing, Sales, Partners, and Customer Success to accelerate customer acquisition through aligned campaigns and pipeline execution, and to support existing customers in achieving their transformation goals - Work closely with Product teams to share market insights and influence the product roadmap. - Act as a trusted technology advisor to customers, partners, and internal stakeholders.
Minimum Qualifications: - Minimum 4 years of solution engineering or solution consulting or solution architect experience in SaaS organization. - Hands-on experience with collaboration, workflow automation, or integration platforms (e.g., building demos, configuring integrations, or automating workflows for customers) - Excellent verbal, written, and presentation skills in English and Mandarin Chinese. This is a customer-facing role that requires pitching and presenting Lark solutions to prospects and supporting POCs; the majority of our target customers in the market are from English and Chinese-speaking regions. - Experience building and delivering Proofs of Concept (PoCs), including technical responses to RFIs/RFPs. - Hands-on experience using AI products and applying them to solve real business or workflow problems. - Self-motivated and able to adapt to rapidly evolving product, organization and market. - Ability to travel as needed and to work flexible hours throughout the sales territory.
Preferred Qualifications: - Experience working with customers in Malaysia, and ideally the broader SEA market e.g. Singapore, Indonesia, etc. - Industry domain knowledge in ICT, Retail, Consumer Goods, Manufacturing or similar. - Experience with cloud technologies: SaaS applications, iPaaS (Integration Platform as a Service), cloud infrastructure, etc. - A startup mindset with a proactive, resourceful approach to solving problems and delivering polished outcomes.
