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Open nowPosted 3 days ago

Senior Account Manager

C.H. ROBINSON FREIGHT SERVICES (SINGAPORE) PTE. LTD.156 open roles

Pay
SGD 5,000 – SGD 7,000 a month
Where
Central, Singapore
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Your applicationOpen nowSenior Account ManagerC.H. ROBINSON FREIGHT SERVICES (SINGAPORE) PTE. LTD. · Central, Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on C.H. ROBINSON FREIGHT SERVICES (SINGAPORE) PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. C.H. ROBINSON FREIGHT SERVICES (SINGAPORE) PTE. LTD. postings stay open a median of 25 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 3 days ago

C.H. ROBINSON FREIGHT SERVICES (SINGAPORE) PTE. LTD. median: 25 days open

The posting

C.H. Robinson is seeking a Senior Account Manager to join our global forwardingdivision. In this key position, you will be responsible for driving growthand maximizing a portfolio of mid to high net revenue and potentialaccounts. You will focus on growth, relationship, ops excellence,implementation, retention and work across cross-functional teams and geographiesto support customer’s supply chain strategy.

AtC.H. Robinson, we believe that in-person collaboration is key to drivinginnovation and achieving success. In this role, you will work on-site with yourpeers five days a week, fostering creativity and producing impactful resultsthrough face-to-face interactions. Experience the full benefits of teamwork andimmediate collaboration in a vibrant and engaging workplace.

Responsibilities:

Theduties and responsibilities of this position consist of, but are not limitedto, the following:

BusinessDevelopment:

  • Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain
  • Leverage network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
  • Expand market share by driving an active opportunity pipeline and qualification process in CRM, and when applicable collaborate with additional resources to identify and drive market share expansion
  • Conduct regular business reviews, leveraging internal data and market intelligence to gain customer insights, and understand positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to customer
  • Proactively manage customer pricing strategy by leveraging internal tech, tools, and SMEs
  • Own successful account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits and CHRs position within the customer’s supply chain
  • Analyze and share customer specific data, requirements, and expectations with internal resources to collaboratively create workable supply chain solutions for customers
  • Consistently pursue personal development opportunities to expand understanding of Robinson’s modes, services, and technology

CustomerExperience:

  • Create and manage to Account SOP
  • Manage conflict and navigate difficult conversations with the customer, using tact and diplomacy
  • Target and manage road map toward continuous improvement for their customers
  • Stay informed of changes within the customers’ business, industry, and sector; apply that knowledge to identify new opportunities
  • Collaborate and actively communicate with partners with operations and product teams to identify strategic solutions for complex issues
  • Act as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
  • Manage to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
  • Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning

Efficiency & FinancialAccountability:

  • Proactive review of financial results, volume, and service performance reports and to monitor and drive account health
  • Identify and implement solutions to champion process improvement and cost avoidance for the customer
  • Understand negotiated payment terms and ensure AR processes are adhered to
  • Regularly review AR dashboard and ensure timely action is taken with customers
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

RequiredQualifications:

Required:

  • High School Diploma or GED
  • Minimum 6 years of Global Forwarding experience or Account Management experience in the logistics industry or field

PreferredQualifications:

Preferred:

  • Bachelor’s Degree from an accredited college or university
  • Excellent communication, presentation skills and the ability to negotiate at all levels
  • Ability to work under pressure
  • Proficient in Microsoft Office Suite of programs
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to build strong customer relationships
  • Ability to work in a team environment, while also delivering independent results
  • Strong ability to persuade, motivate, and influence others
  • Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability
  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
  • Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems
  • Values a diverse and inclusive work environment

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