Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 days ago

Senior Global Forwarding Agent-Air Import

C.H. Robinson158 open roles

Where
Keilor Park, Victoria Australia
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Global Forwarding Agent-Air ImportC.H. Robinson · Keilor Park, Victoria Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on C.H. Robinson's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. C.H. Robinson postings stay open a median of 25 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 13 days ago

C.H. Robinson median: 25 days open

The posting

C.H. Robinson is seeking a Senior Global Forwarding Agent, responsible for managing and operating the shipment lifecycle for complex and strategic accounts. In this role, you will be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
  • Understand and input applicable financial components of shipments to generate correct billing for customers
  • Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
  • Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
  • Create, maintain, and update shipments in Navisphere, ensuring accurate data
  • Provide complex quotes based on needs of network
  • Coach and train others on pricing strategies
  • Provides track and trace service to customers and generates shipment documents
  • Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

  • Builds great relationships with customers, responding timely and following up on issue resolution
  • Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
  • Act as a key customer contact and subject matter expert
  • Lead by example when it comes to customer outreach, retention, and expansion
  • Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
  • Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
  • Monitor customer shipments trends and its impact to our processes and operations

Other Activities:

  • Ensure customer SOPs are maintained and adhered to
  • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
  • Provide support to Sales Executives and Account Managers for customer reporting
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Required:

  • High School diploma or GED
  • Minimum 4 years of Global Forwarding industry experience
  • Advanced proficiency in Microsoft Office Suite of programs
  • Site Specific: Fluent in Spanish and English (written and verbal)

Preferred Qualifications:

Preferred:

  • Associate’s or bachelor’s degree from an accredited college or university
  • Knowledge or coursework in Supply Chain, Logistics, or International Business
  • Basic understanding of Quality Management (ISO 9001)
  • Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
  • Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
  • Proactive, ambitious, hardworking, and analytical mindset
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced and deadline-driven office environment
  • Proven track record of dealing with customers and being client focused
  • High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
  • Site Specific: Fluent in the local language
  • Site Specific: Ability to speak multiple European languages
  • Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
  • Values a diverse and inclusive work environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against C.H. Robinson's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on C.H. Robinson's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    C.H. Robinson's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.