The posting
Location: Niagara Falls, ONStatus: Full-Time Permanent This posting is to fill an existing vacancy. About the Role We are seeking professional and customer-focused Drivers to join the Niagara Air Bus team, now a proud part of CAA Niagara since 2022. In this role, you are responsible for safely transporting passengers to and from airports, hotels, sightseeing tours, and other destinations across the Niagara Region and beyond. As a Driver, you are the face of our organization and play a key role in delivering a safe, reliable, and professional transportation experience. You will greet passengers warmly, assist with luggage, and ensure each journey runs smoothly. You will also communicate with dispatch regarding schedules, traffic, and route changes, while maintaining high standards of vehicle cleanliness and safety. The hourly wage for this role is $18.25. Key Responsibilities Passenger Transportation & Safety
Safely transport passengers to and from airports, hotels, tours, and other destinations. Ensure passenger safety and comfort throughout each journey. Adhere to all traffic laws, company policies, and transportation regulations.
Customer Service Excellence
Provide a professional, welcoming, and courteous experience for all passengers. Assist with loading and unloading luggage up to 50 lbs. Address passenger questions and provide general travel support as needed.
Scheduling & Route Management
Follow assigned routes and trip schedules. Adapt to traffic, weather, or operational changes to ensure timely service. Communicate delays or changes to dispatch and passengers.
Vehicle Care & Compliance
Conduct pre-trip and post-trip inspections to ensure vehicle safety and cleanliness. Report maintenance or safety concerns promptly. Maintain compliance with company and insurance requirements.
Qualifications & Skills Must-Haves (Bona Fide Occupational Requirements)
Valid Class G driver’s license or higher (E, B, or C) F Class License, current or willingness to obtain Valid Passport Physical ability to lift up to 50 lbs Clean driving record meeting company insurance requirements
Experience & Skills
Previous professional driving experience (shuttle, taxi, bus, or commercial) is an asset Minimum 2+ years delivering exceptional customer service Strong defensive driving and road safety awareness Excellent communication, interpersonal, and customer service skills Strong punctuality and time management Ability to solve problems effectively in dynamic on-road situations
Working Conditions
Primarily road-based role operating in varying traffic and weather conditions Flexible hours required, including early mornings, evenings, weekends, and holidays Regular vehicle operation and passenger assistance duties
What’s In It For You
100% employer-paid premiums for health, dental, vision, life, and travel insurance Virtual healthcare and nurse navigation support Defined Contribution Registered Pension Plan Growth, training, and development opportunities Give Where You Live program (community volunteer program) Green and Wellness Reimbursement Program Paid personal and vacation hours
Interview Process Our process is designed to provide a full picture of how you would contribute to our team:
Pre-screening call In-person interview Background and references Offer
CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.



