Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Business Analyst Senior (ServiceNow - SAM)

CACi1,488 open roles

Pay
$90,300 – $189,600 a year
Where
Remote (Any State)
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBusiness Analyst Senior (ServiceNow - SAM)CACi · Remote (Any State)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CACi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. CACi postings stay open a median of 8 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 4 days ago

CACi median: 8 days open

The posting

Job Title: Business Analyst Senior (ServiceNow - SAM)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI is seeking a highly skilled and experienced Senior Business Analyst supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is critical in bridging the gap between business needs and technical solutions, specifically focusing on our hardware and software asset management solutions. The ideal candidate will be an expert in Agile methodologies, adept at translating complex business requirements into actionable Epics, Features, and User Stories. A strong background in eliciting, analyzing, and documenting requirements, coupled with hands-on experience leveraging and optimizing the ServiceNow platform, is essential. You will play a pivotal role in driving efficiency, enhancing user experience, and ensuring our IT solutions align with strategic business objectives. This is a hands-on role requiring strong business analysis fundamentals, active participation in all phases of the Agile development lifecycle, and the ability to facilitate, communicate, and problem-solve across diverse teams.

Responsibilities:

  • Proactively engage with business stakeholders, end-users, and technical teams to elicit, clarify, and thoroughly document complex business requirements for new and existing hardware and software initiatives.
  • Conduct in-depth analysis of current-state processes, identifying pain points and opportunities for improvement in hardware provisioning, software deployment, asset management, and IT service delivery.
  • Perform gap analysis between current and desired future states, proposing practical and innovative solutions.
  • Serve as an expert on customer hardware and software business requirements.
  • Translate high-level business requirements into well-defined, actionable Epics, Features, and User Stories with clear acceptance criteria, ensuring they are ready for development teams.
  • Collaborate closely with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog.
  • Facilitate Agile ceremonies, such as sprint planning, backlog grooming, and sprint reviews, ensuring alignment between business expectations and delivered solutions.
  • Champion Agile best practices within the IT organization and broader business units.
  • Develop a deep understanding of the lifecycle of government hardware assets, including procurement, deployment, maintenance, and decommissioning, as well as software licenses, including acquisition, usage, and compliance.
  • Analyze requirements related to system integrations, performance, security, and scalability for both hardware infrastructure and software applications.
  • Work with architects and engineers to ensure proposed solutions are technically feasible and aligned with enterprise architecture standards.
  • Leverage deep experience with the ServiceNow platform to analyze, design, and document solutions that optimize IT Service Management (ITSM), IT Asset Management (ITAM), Configuration Management Database (CMDB), and other relevant modules.
  • Identify opportunities to enhance ServiceNow workflows, forms, reports, and integrations to meet evolving business needs.
  • Act as a subject matter expert on ServiceNow capabilities, guiding stakeholders on optimal platform utilization.
  • Build strong, collaborative relationships with stakeholders at all levels, including senior management, technical teams, and end-users.
  • Communicate complex technical concepts clearly and concisely to non-technical audiences, while effectively translating business needs for technical teams.
  • Facilitate workshops, presentations, and training sessions as needed.
  • Support User Acceptance Testing (UAT) by developing test cases, coordinating testing efforts, and validating solutions against business requirements.
  • Assist in the creation of training materials and user documentation.
  • Provide post-implementation support and continuous improvement recommendations.

Qualifications:

Required:

  • Ability to obtain and maintain a Secret clearance.
  • 12+ years of relevant experience. A Bachelor’s Degree in an applicable field may be substituted for 5 years of experience.
  • 5+ years of progressive experience as a Business Analyst, with at least 3 years focused on IT systems, including hardware and software.
  • 3+ years of hands-on experience working in an Agile development environment, such as Scrum, Kanban, or SAFe, with a proven track record of converting requirements into Epics, Features, and User Stories.
  • Demonstrable experience with ServiceNow, including knowledge of the ITSM, ITAM, and CMDB modules. Experience with other modules, such as ITOM, HRSD, or CSM, is a strong plus.
  • Exceptional analytical, problem-solving, and critical-thinking skills.
  • Superior written and verbal communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively.
  • Proficiency in requirements elicitation techniques, such as interviews, workshops, surveys, and prototyping.
  • Experience with process modeling tools, such as Visio.
  • Experience with ServiceNow Software Asset Management Professional (SAM Pro).
  • Strong understanding of the Software Development Life Cycle (SDLC) and IT infrastructure principles.

Desired:

  • Certifications such as CBAP (Certified Business Analysis Professional), CSM (Certified ScrumMaster), CSPO (Certified Scrum Product Owner), or SAFe certifications.
  • ServiceNow certifications, such as Certified System Administrator or Certified Implementation Specialist.
  • ITIL Foundation certification.
  • Experience with enterprise architecture concepts and design principles.
  • Prior experience in government contracting.

-

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$90,300-$189,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CACi's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CACi's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CACi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.