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Open nowFirst seen 3 days ago

Chief Concierge

CADMUS RESOURCES175 open roles

Pay
$5,300 a month
Where
Singapore
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Your applicationOpen nowChief ConciergeCADMUS RESOURCES · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CADMUS RESOURCES's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

  • Leading Asset Management Company
  • Vibrant Working Environment
  • AWS + Performance Bonus

Responsibilities:

  • Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations.
  • Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience.
  • Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
  • Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
  • Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
  • Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
  • Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.

Requirements:

  • Min Diploma in any discipline
  • 8 to 10 years of relevant concierge experience
  • Experience in leading and managing a team
  • Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
  • Self-initiated, disciplined and experienced in leading and rolling out initiatives, people management, performance assessment.
  • Able to conduct stand-up training on service & SOP matters

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $5,300

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  1. A CV for this posting

    Written against CADMUS RESOURCES's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CADMUS RESOURCES's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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