The posting
Job Description
Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively.
Responsibilities
- Listen and respond to guest inquiries in a professional manner; answer questions and offer assistance by providing accurate information on hotel, casino, and city services.
- Supervise cross-property housekeeping hourly staff, assist with interviews, and conduct evaluations and progressive discipline when required.
- Implement and monitor departmental and hotel policies and procedures to ensure quality service and enforce all OSHA and safety standards.
- Initiate positive or corrective action when standards are consistently met or not met.
- Supervise and monitor daily work performance of housekeeping staff, ensuring completion of duties and proper handling and security of all keys.
- Work closely with Status Board Operators communicating accurate room status information to the front office staff.
- Communicate effectively, both verbally and in writing, to provide clear direction to staff.
- Resolve guest concerns efficiently and courteously.
- Maintain a clean and safe work environment and ensure all public areas meet hotel cleanliness and maintenance standards.
- Monitor supply and amenity levels in assigned areas.
- Report operational issues, maintenance discrepancies, unsafe equipment, and unusual situations in a timely manner and follow through to resolution.
- Exercise sound judgment regarding employee and guest safety, demonstrating strong customer service skills.
- Maintain knowledge of guestroom cleaning techniques, including industrial carpet and floor care, as well as standard cleaning practices.
- Comprehensive computer knowledge, i.e. Microsoft Word, Excel, Groupwise; AS400: LMS
- Attend all required training sessions and actively participate in pre-shift departmental meetings.
Qualifications
- Must possess strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, with excellent customer service skills.
- Must maintain a neat and professional appearance.
- Must be flexible to work various shifts and at multiple properties; bilingual abilities preferred.
- Knowledge of collective bargaining agreements preferred.
- Previous housekeeping supervisory experience preferred.
- Ability to manage multiple assignments and make progress under time constraints.
- Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
- Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
- Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment.
ADDITIONAL REQUIREMENTS
- Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
- Work in a fast-paced environment handling multiple tasks under time constraints.
- Must be able to lift up to 50 lbs and handle sensitive staff and guest situations in a timely manner.
- May use a step stool to reach high areas; must climb stairs and continuously balance, bend, stoop, and kneel.
- Must frequently crouch, squat, push/pull, work overhead with both arms, and use hands for continuous grasping.
- Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
- Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
- Ability to work in a smoking and pet-friendly environment.
About Us
Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.
