Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Technical Support Specialist

CAI158 open roles

Where
Manila - One World Square
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support SpecialistCAI · Manila - One World Square

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CAI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. CAI postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

CAI median: 7 days open

The posting

Technical Support Specialist

Req number:

R8909

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Technical Support Engineer, you will provide onsite end-user IT support and assist client’s IT Service Operations team. You will support client's Manila offices, remote offices, and business units through onsite or remote assistance, depending on operational needs

Job Description

We are seeking for a Technical Support Engineer to provide end-user IT support and assist with the day-to-day operations of cient's IT Service Operations team. This position will be full-time and onsite in Ermita, Manila. What You’ll Do

  • Provide first-level technical support for incidents and service requests involving hardware, software, operating systems, printing, connectivity, and productivity tools
  • Troubleshoot reported issues, resolve them where possible, and escalate unresolved matters to AMI IT personnel or third-party vendors
  • Support meeting rooms and collaboration technology, including video conferencing systems, projectors, displays, audio devices, and related equipment
  • Log, manage, track, and document incidents and service requests in FreshService in line with AMI’s IT service management processes and service-level agreements
  • Install, configure, deploy, maintain, and troubleshoot desktop and laptop computers, operating systems, software, and peripherals
  • Perform hardware diagnostics, preventive maintenance, and device health checks; coordinate repairs and warranty claims with authorized providers
  • Prepare workstations and deploy equipment for new employees; retrieve company assets from departing employees
  • Tag IT assets and maintain inventory, asset movement, warranty, repair, and replacement records; assist with physical inventory checks and asset retirement
  • Troubleshoot LAN, Wi-Fi, printer, and endpoint issues; support workstation security, endpoint compliance, software deployment, patching, and device maintenance
  • Provision and maintain PABX extensions, including creating, modifying, transferring, and deactivating extensions
  • Install, configure, relocate, test, and troubleshoot desk phones, IP phones, and related telecommunications equipment
  • Configure and support company-issued mobile phones, business applications, email, Microsoft 365 services, security controls, and approved mobile device management solutions
  • Troubleshoot voice, mobile, internet, and telecommunications issues, coordinating with service providers when needed
  • Record troubleshooting activities and resolutions, prepare operational reports, and maintain support procedures and knowledge base documentation
  • Provide related operational support for end-user computing, service desk operations, telecommunications, asset management, collaboration technology, and workplace technology

What You’ll Need

Required:

  • At least one year of technical support experience
  • Technical competencies and relevant experience in desktop support and end-user services
  • Familiarity with Freshservice, Microsoft 365, PABX, and mobile device management
  • A degree in a computer-related or IT course is preferred
  • Ability to comply with AMI’s information security policies, data privacy requirements, and applicable ISO 27001 control

Preferred:

  • Relevant technical certifications

Physical Demands

  • Ability to safely and successfully perform the essential job functions
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CAI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CAI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CAI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.