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Open nowPosted 25 hours ago

Representative, Email

Caleres755 open roles

Where
8300 Maryland Ave, Clayton, MO 63105, USA
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Your applicationOpen nowRepresentative, EmailCaleres · 8300 Maryland Ave, Clayton, MO 63105, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Caleres's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Caleres postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 25 hours ago

Caleres median: 20 days open

The posting

What We Do – Accountabilities

Assures effective and efficient handling of consumer via electronic communication, mail, social media, or phone calls while meeting key performance indicators Assures the accuracy of product knowledge and procedures to handle customer inquiries

Assures the growth of customer retention by providing positive and professional interactions

Essential Functions

Drive customer satisfaction through email and social chat communications Resolve customer concerns efficiently and effectively to drive key performance indicators

Utilize resources to service customers across all Brands; keeping detailed interaction notes Regularly evaluates processes, challenges the norm and recommends improvements Recognizes, documents, and alerts supervisors of trends in customer concern trends Demonstrates effective issue resolution techniques and follows up appropriately Provides phone support for the call center during peak times

Performs and completes tasks and projects as assigned

Preferred Qualifications & Education

1 year customer service, retail experience Retail call center experience preferred High School diploma Proficiency on the computer, including excellent navigation of the internet and keyboarding skills Excellent written and verbal communication Clear and concise writing skills Excellent problem solving and conflict resolution Strong organization and time management skills Ability to work in high pace environment, flexible, good math skills, detail oriented, accountable, and have selling skills Ability to work independently and focused on task When answering emails and social media correspondence, person must have the ability to be proactive with response so situation is resolved on first contact Required: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills

Physical Requirements and/or Environment

Office/Cubicle

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Caleres's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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