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Open nowFirst seen 4 days ago

Head of Customer Service

Caliberly740 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowHead of Customer ServiceCaliberly · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Caliberly's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Head of Customer Service/Support

About the job:

Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk

industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.

Responsibilities:

Payment Traffic Optimization: Analyse and enhance payment routing strategies to

maximize success rates and minimize transaction costs.

Third-Party Integration: Oversee the integration of new payment solutions, ensuring

seamless connectivity with banks and payment providers.

Team Leadership: Manage and mentor a team of payment support agents, fostering

a culture of continuous improvement and excellence.

Technical Collaboration: Work closely with the tech department to address technical

challenges, perform product testing, and manage the payment technical backlog.

Stakeholder Communication: Serve as the primary liaison between internal teams

and external payment providers, handling escalations and ensuring clear

communication.

Documentation & Compliance: Maintain comprehensive documentation of payment

processes and ensure compliance with legal and operational standards.

Qualifications & Skills

Experience: Min 10+ years in a similar role within the payments industry.

Analytical Skills: Strong ability to analyse data, identify trends, and implement

optimization strategies.

Technical Proficiency: Familiarity with payment platforms such as Devcode

(PaymentIQ) and Praxis, including routing and fallback mechanisms.

API Knowledge: Experience with APIs and system integrations is beneficial.

Communication: Excellent interpersonal and communication skills, capable of

managing cross-functional relationships.

Problem-Solving: Proactive in identifying issues and implementing effective solution

Technical Proficiency: Familiarity with payment platforms such as Devcode

(PaymentIQ) and Praxis, including routing and fallback mechanisms.

Apply now!

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  1. A CV for this posting

    Written against Caliberly's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Caliberly's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Caliberly's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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