Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Head of Customer Success

Caliberly740 open roles

Where
Dubai, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Customer SuccessCaliberly · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Caliberly's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Role: Head of Customer Success

Location: Dubai

Reports to: CEO

Job Summary

The Head of Customer Success will oversee the entire customer success function, ensuring clients receive maximum value from our products and services. This leadership role is ideal for a strategic thinker with exceptional communication skills and the ability to foster long-term relationships with clients. The role will be directly responsible for acquiring new clients, negotiating terms, managing successful onboarding, and continuously driving customer satisfaction and growth.

Responsibilities:

1. Leadership and Team Management

- Lead, mentor, and develop a high-performing customer success team.

- Establish, refine, and monitor processes to improve team efficiency and effectiveness.

- Set clear goals and performance metrics for the team, monitoring progress and driving continuous improvement.

- Foster a customer-centric culture within the department to align with business objectives.

2. Client Acquisition, Relationship Management, and Contract Negotiation

- Oversee the signing of new clients to the company, ensuring that the onboarding process begins smoothly.

- Lead negotiations with prospective clients, ensuring terms are mutually beneficial and aligned with company goals.

- Build and maintain strong, long-lasting relationships with key clients, serving as their primary point of contact.

- Understand clients' business goals and objectives, ensuring they receive maximum value from our solutions.

- Proactively identify opportunities for clients to expand their use of our products and services.

3. Onboarding and Training

- Oversee the seamless onboarding process for new clients, ensuring successful implementation and transition to our solutions.

- Design and deliver training programs to educate clients on product features, benefits, and best practices.

- Work closely with sales and product teams to ensure client expectations are accurately captured and met during onboarding.

4. Customer Retention and Growth

- Develop and implement strategies to increase customer retention and reduce churn.

- Monitor customer health metrics, proactively addressing any issues and enhancing customer satisfaction.

- Identify upsell and cross-sell opportunities in collaboration with the sales team to drive revenue growth.

- Ensure clients remain satisfied throughout the lifecycle, leading to long-term partnerships.

5. Feedback and Product Development

- Collect, analyze, and act upon customer feedback to identify areas for improvement in products and services.

- Work closely with the product management and development teams to ensure client needs are prioritized in product improvements.

6. Reporting and Analytics

- Develop and maintain dashboards and reports to track key customer success metrics such as satisfaction, retention, and growth.

- Present regular updates to senior management on customer success performance and key insights.

- Use data-driven insights to continuously refine customer success strategies.

7. Industry Knowledge and Best Practices

- Stay current with industry trends and best practices in customer success, particularly within the fintech, payments, and gaming sectors.

- Implement new strategies, tools, and technologies to enhance customer success outcomes.

Experience

Proven experience in a customer success, account management, or similar role, preferably within the fintech, payments, or gaming industries. Demonstrated success in managing customer success teams and building customer relationships.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Caliberly's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Caliberly's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Caliberly's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.