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Open nowFirst seen 36 hours ago

Junior Customer Support

Caliberly739 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowJunior Customer SupportCaliberly · Dubai, United Arab Emirates

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 36 hours ago

The posting

Job Title – Junior Customer Support (Travel & Tourism) Location: Dubai, UAE

About the Role

We are seeking a friendly, customer-focused, and proactive Junior Customer Support Executive to assist customers with travel-related inquiries, bookings, reservations, and service requests. The role will involve handling customer communication across phone, email, WhatsApp, and other support channels while ensuring a smooth and positive customer experience.

The ideal candidate should have excellent communication skills, a customer-first attitude, good attention to detail, and an interest in the travel and tourism industry.

Key Responsibilities

Customer Support

  • Respond promptly to customer inquiries through phone, email, WhatsApp, and other communication channels.
  • Assist customers with travel packages, tours, reservations, bookings, and general service-related queries.
  • Provide accurate information regarding itineraries, schedules, availability, pricing, and booking procedures.
  • Understand customer requirements and recommend suitable travel options.
  • Handle customer requests professionally and ensure timely resolution.

Booking & Reservation Support

  • Assist customers with booking confirmations, amendments, cancellations, and rescheduling.
  • Coordinate with internal teams and service providers to confirm reservations.
  • Maintain accurate records of customer bookings and requests.
  • Follow up on pending confirmations, payments, documents, and customer requirements.
  • Ensure customers receive accurate booking details and relevant travel information.

Customer Communication

  • Maintain professional and courteous communication with customers at all times.
  • Follow up with customers regarding inquiries, quotations, bookings, and service requests.
  • Handle basic complaints and escalate complex issues to senior team members.
  • Keep customers updated about booking changes, delays, cancellations, or other relevant developments.
  • Build positive relationships with customers through responsive and personalized service.

Travel Documentation

  • Assist customers with required travel-related documentation and information.
  • Verify customer details and booking information for accuracy.
  • Maintain organized records of customer communications and transactions.
  • Coordinate with relevant teams regarding visas, transfers, hotel bookings, tours, and other travel services where applicable.

Coordination & Operations

  • Coordinate with sales, reservations, operations, tour coordinators, hotels, transport providers, and other service partners.
  • Ensure customer requests are communicated accurately to the relevant teams.
  • Follow up on service delivery and address issues promptly.
  • Assist the operations team in ensuring smooth execution of confirmed travel arrangements.

Customer Experience

  • Maintain high standards of customer service throughout the customer journey.
  • Collect and record customer feedback.
  • Identify recurring customer issues and communicate them to supervisors.
  • Assist in improving customer-support processes and response times.
  • Maintain a professional and positive approach even when handling difficult customer situations.

Administrative Support

  • Maintain customer databases, booking records, and support logs.
  • Update CRM or booking systems with accurate customer information.
  • Prepare basic reports related to inquiries, bookings, complaints, and customer requests.
  • Ensure all customer-related documentation is properly maintained.
  • Support the team with general administrative and coordination activities when required.

Qualifications & Experience

  • Bachelor's Degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field is preferred.
  • 1–2 years of experience in customer service, travel, tourism, hospitality, or a similar role.
  • Fresh graduates with strong communication skills and a genuine interest in travel may also be considered.
  • UAE experience in a customer-facing role is an advantage.
  • Familiarity with travel booking systems, CRM platforms, or reservation software is preferred.
  • Good working knowledge of Microsoft Office and basic computer applications.

Key Skills & Competencies

  • Customer service and relationship management
  • Excellent verbal and written communication
  • Travel and tourism knowledge
  • Booking and reservation coordination
  • Email, phone, and WhatsApp support
  • Complaint handling and problem resolution
  • CRM and booking systems
  • Microsoft Office
  • Strong follow-up skills
  • Attention to detail
  • Multitasking and time management
  • Positive and customer-focused attitude
  • Ability to work under pressure
  • Strong teamwork and coordination skills

What We Offer

  • Competitive salary and benefits package
  • Opportunity to build a career within the travel and tourism industry
  • Exposure to travel bookings, tours, reservations, and customer operations
  • Professional and supportive working environment
  • Training and learning opportunities
  • Career growth and development opportunities

Apply now!

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