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Open nowFirst seen 34 hours ago

Operations Manager

Caliberly739 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowOperations ManagerCaliberly · Dubai, United Arab Emirates

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

The posting

Job Title – Operations Manager

Location: Dubai, UAE

About the Role

We are seeking an experienced and results-oriented Operations Manager to oversee daily business operations, optimize operational processes, and ensure the efficient delivery of services. The role is responsible for managing cross-functional teams, improving operational performance, driving process excellence, and ensuring high levels of client satisfaction while supporting the organization's strategic growth objectives.

Key Responsibilities

Operations Management & Strategy

  • Lead and manage day-to-day business operations to ensure efficiency, productivity, and service excellence.
  • Develop and implement operational strategies aligned with business goals and organizational objectives.
  • Identify opportunities to improve operational processes, workflows, and overall business performance.
  • Ensure operational activities are executed in accordance with company policies and quality standards.

Service Delivery & Client Management

  • Oversee the delivery of services to ensure client expectations and service level agreements (SLAs) are consistently achieved.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Address operational challenges and implement effective solutions to enhance customer satisfaction.
  • Monitor service quality and drive continuous improvement initiatives.

Team Leadership & Performance Management

  • Lead, mentor, and develop operations teams to achieve departmental objectives.
  • Set performance goals, monitor KPIs, and conduct regular performance reviews.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Support recruitment, onboarding, and training of operational staff.

Process Improvement & Operational Excellence

  • Analyze operational performance and implement process optimization initiatives.
  • Develop and standardize operational procedures and best practices.
  • Drive automation and efficiency improvements across business functions.
  • Monitor productivity and recommend solutions to improve resource utilization.

Financial & Resource Management

  • Manage operational budgets and monitor departmental expenditures.
  • Optimize resource allocation to maximize operational efficiency and profitability.
  • Support cost-control initiatives without compromising service quality.
  • Prepare operational forecasts and performance reports for senior management.

Compliance & Risk Management

  • Ensure compliance with company policies, legal requirements, and industry regulations.
  • Identify operational risks and implement mitigation strategies.
  • Maintain health, safety, and quality standards across operations.
  • Support internal audits and compliance reviews.

Reporting & Stakeholder Communication

  • Prepare regular operational reports, dashboards, and performance analyses.
  • Present operational updates, KPIs, and strategic recommendations to senior leadership.
  • Coordinate with sales, HR, finance, and other departments to support business objectives.
  • Ensure effective communication across all operational functions.

Qualifications & Experience

  • Bachelor's Degree in Business Administration, Operations Management, Management, or a related field.
  • Master's Degree or MBA is an advantage.
  • 7–12 years of experience in operations management, service delivery, business process management, or a similar leadership role.
  • Experience within outsourcing, business services, staffing, consulting, or corporate services is highly preferred.
  • Proven experience managing multi-functional teams and driving operational excellence.

Key Skills & Competencies

  • Operations management and process optimization
  • Service delivery and client relationship management
  • Team leadership and performance management
  • Strategic planning and operational execution
  • Budgeting and resource management
  • Business process improvement
  • Risk management and regulatory compliance
  • Strong analytical and problem-solving skills
  • Communication and stakeholder management
  • Proficiency in ERP systems, CRM platforms, and Microsoft Office Suite

What We Offer

  • Competitive salary and performance-based incentives
  • Opportunity to lead operations within a growing organization
  • Professional and collaborative work environment
  • Career growth and leadership development opportunities
  • Exposure to diverse clients and business operations across multiple industries

Apply now!

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