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Open nowFirst seen 40 hours ago

IT Associate

Calqulate23 open roles

Where
Los Angeles, California, United States
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Your applicationOpen nowIT AssociateCalqulate · Los Angeles, California, United States
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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 40 hours ago

The posting

IT Associate — Travel Sector

Location: West Los Angeles, CA -Onsite Type: Full-time

We're hiring on behalf of a client in travel management. The role is the day-to-day technical resource for staff across the business; the person people come to when something isn't working.

The role

  • Handle incoming support requests by phone, email and ticket queue
  • Diagnose and fix laptops, desktops, printers, mobile devices, VPN and business applications
  • See tickets through to closure, passing complex items to senior staff or vendors
  • Set up and decommission accounts and equipment for joiners and leavers
  • Manage user accounts: resets, permissions, access requests
  • Keep the hardware inventory accurate and coordinate device rollouts
  • Coach staff on the tools they use and help with scheduled updates and maintenance

You'll need

  • 2–3 years in a help desk or IT support role at a travel agency or TMC. This is a firm requirement
  • Solid grasp of the platforms and workflows that run a travel business
  • Windows and Microsoft 365 (Outlook, Teams, Word, Excel)
  • Comfortable with VPN, Wi-Fi, printing and remote access
  • Prior use of a ticketing system
  • Patience and clear communication with non-technical colleagues
  • Driver's license, as branch visits are part of the job

Helpful: Active Directory, remote support tools, MFA and phishing basics, SaaS application support.

Occasional after-hours work and lifting of equipment. Full benefits package including medical, dental, vision, 401(k), paid leave and training support.

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