Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days ago

Desktop Support Analyst

Cambridge Associates35 open roles

Where
New York
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDesktop Support AnalystCambridge Associates · New York

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cambridge Associates's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Cambridge Associates postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.2%14 days
  5. 33.9%30 days
This job: posted 15 days ago

Cambridge Associates median: 29 days open

The posting

Firm Overview:

Cambridge Associates (“CA”) is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.

Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit www.cambridgeassociates.com.

Job Description Summary:

The Desktop Support team provides on-site and remote technical assistance and support related to hardware, software, and audio visual (AV) for colleagues across all 12 offices globally. The team’s vision is to be a first-class global provider of support services by delivering an exceptional customer experience which anticipates needs, provides guidance and works to resolve technology issues for CA staff. The team collaborates with other IT teams to ensure seamless integration and operation of technology across the organization. Desktop Support manages the installation and configuration of hardware and software in addition to being responsible for the on-going maintenance, upgrades and issuing mobile devices, the team also supports A/V technologies throughout the enterprise. The Desktop Support Analyst role is an exciting opportunity for candidates interested in contributing to, and continuing the high standard for service and support. There will be great opportunities to develop an excellent professional skill set and interact with various internal IT and enterprise groups across all levels.

Job Description:

Key Responsibilities:

  • Incident Management: Diagnose and resolve issues related to CA hardware, software, CA business applications, operating systems and VDIs to ensure smooth operations. Record, track, and report on all customer incidents through to completion
  • Technology Management: Configure, deploy, maintain, and troubleshoot hardware, including workstations, laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support.
  • Incident Management: Diagnose and resolve issues related to CA hardware, software, CA business applications, operating systems and VDIs to ensure smooth operations. Record, track, and report on all customer incidents through to completion
  • Request Fulfillment: Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades.
  • Audio-Visual Support: Provide troubleshooting and support for audio-visual and video conference meetings via Microsoft Teams, Webex and Zoom for both internal and external meetings, to prevent and minimize disruptions. Coordinate and support department, and firmwide meetings and events.
  • Inventory Maintenance: Maintain and update the hardware inventory for end-user devices on-site, ensuring accurate tracking and availability of equipment
  • Collaboration and Improvement: Collaborate with IT and cross function teams. Coordinate and Interact with third parties and vendors, contribute to projects, initiatives and pilot programs for service improvements, and share knowledge and best practices with colleagues.

Qualifications:

  • Ability to execute tasks and build relationships
  • Excellent problem and decision making skills
  • Flexible and open to changing priorities and managing multiple tasks simultaneously
  • Strong communication skills – both written and verbal
  • Experience with Windows 11, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and virtual desktops; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred.
  • Ability to be flexible and willing to work evenings/weekends if necessary
  • Genuine passion for customer service and an interest in emerging technologies
  • BA/BSC degree in Technology and/or Business preferred
  • ITIL Foundation Level preferred
  • MCSA and/or A+ completed or in progress preferred
  • Windows 11 Certification preferred

Base salary range for this role:

Pay Range Minimum:

73700

Pay Range Maximum:

95800

In addition to the listed salary range, this position is eligible for an annual performance-based bonus and a comprehensive, competitive benefits package. Actual placement within the stated salary range will be determined based on factors such as skills, experience, and qualifications, as well as internal equity.

The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cambridge Associates's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cambridge Associates's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cambridge Associates's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.