Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 days ago

Lead, Experience

canadagoose29 open roles

Pay
$33 – $36 an hour
Where
New York, New York, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLead, Experiencecanadagoose · New York, New York, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on canadagoose's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. canadagoose postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 29 days ago

canadagoose median: 12 days open

The posting

Location:

Fifth Avenue

Address:

689 5th Avenue New York, New York 10019 United States of America

Job Title:

Lead, Experience

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

As a key member of the store leadership team, the Lead, Experience is the champion of the guest journey and a role model for service excellence. You bring Canadian Warmth to life in every interaction, inspiring your team to deliver elevated experiences that strengthen client relationships and reflect the Canada Goose brand. Through leadership on the selling floor, real-time coaching, and a passion for people development, you create an environment where guests feel valued, teams feel empowered, and business results thrive. As a steward of our values and culture, you help drive performance across guest experience, talent development, operational excellence, and sales.

What You’ll Do:

  • Embody and champion Canadian Warmth, delivering exceptional guest experiences and inspiring your team to do the same.
  • Lead the selling floor by coaching and modeling luxury service and selling behaviors that strengthen results and deepen guest connections.
  • Foster a culture of clienteling, ensuring Brand Ambassadors build meaningful relationships and deliver elevated experiences for top clients.
  • Monitor key guest experience and sales performance metrics, leveraging insights to identify opportunities and drive continuous improvement.
  • Resolve guest concerns with empathy and a solutions-focused mindset while coaching the team on best-in-class service recovery.
  • Create a positive, inclusive, and high-performing team culture where collaboration, learning, and open communication thrive.
  • Coach, mentor, and develop team members through ongoing feedback, recognition, and in-the-moment training.
  • Lead and reinforce educational initiatives that strengthen product knowledge, service excellence, and selling capabilities.
  • Support employee engagement by fostering an environment where all team members feel valued, heard, and empowered to grow.
  • Partner with store leadership on talent attraction and recruitment efforts to build a strong and diverse pipeline of future talent.
  • Champion the consistent use of key store tools and platforms, including communication, payroll, learning, queue management, and virtual appointment systems.
  • Partner with cross-functional teams to maintain an exceptional store environment that reflects the standards of a luxury lifestyle brand.
  • Ensure operational processes are executed consistently and support a seamless experience for both guests and employees.
  • Achieve or exceed sales and profitability goals while supporting the overall success of the store.
  • Analyze business performance and support action plans that drive sales, productivity, and guest experience outcomes.
  • Collaborate with store leadership to ensure appropriate inventory, labour, and operational resources are in place to support business objectives

Let’s Talk About You

  • 2-3 years of leadership experience in retail, hospitality, or a related customer-focused industry
  • Experience working in luxury, premium, or high-volume retail environments, ideally within a flagship location.
  • Strong understanding of clienteling, guest experience, and customer relationship management tools.
  • Business-minded with the ability to analyze KPIs and retail metrics to identify opportunities and drive performance.
  • Passionate about delivering exceptional guest experiences with a strong attention to detail.
  • Proven ability to coach, motivate, and develop team members in a fast-paced environment.
  • Agile and adaptable, with the ability to respond quickly to changing business needs and priorities.
  • Excellent communication and relationship-building skills with the ability to influence and inspire others.
  • Highly organized with strong time management and multitasking abilities.
  • Flexible to work retail hours, including evenings, weekends, and holidays, and comfortable standing for extended periods.
  • Additional language skills are considered an asset.

What’s in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range:

$32.50 - $36.00 / hour

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against canadagoose's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on canadagoose's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    canadagoose's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.