The posting
Location:
South Coast Plaza
Address:
3333 Bristol St Costa Mesa, California 92626 United States of America
Job Title:
Store Manager
Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Position Overview:
The Store Manager oversees the entire operation and drives the success of their Canada Goose store. You embody Canadian Warmth, – demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align, with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new ideas. As a fearless leader, you navigate ambiguity with ease, always striving to enhance the guest experience and exceed expectations. You are dedicated to driving store performance across all areas – Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence. You are a steward of Canada Goose’s values and culture.
What You'll Do:
- Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as the key performance indicators (KPIs) of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL).
- Continuously analyze KPI’s and leverage insights to create and execute action plans that drive performance.
- Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals (e.g., inventory, labour).
- Deliver and model a superior customer service journey reflective of Canadian Warmth, translating into a consistently exceptional guest experience; track, measure, and report on relative KPIs.
- Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
- Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests.
- Represent Canada Goose in the market by developing the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
- Ensure the execution and maintenance of exceptional visual merchandising is reflective of a luxury lifestyle brand.
- Resolve guest issues through a customer-centric lens by investigating opportunities and developing solutions.
- Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
- Foster an inclusive and diverse working environment.
- Lead, execute, and follow up on all corporate initiatives and strategies.
- Actively coach and develop direct reports to improve performance, foster growth, and create future leaders; empower Assistant Store Managers (ASMs) to step into the Store Manager (SM) role when needed.
- Continuously coach selling behaviours that drive team performance and enhance the guest journey.
- Inspire and maintain an outstanding employee experience and drive Employee Engagement.
- Maintain an open-door environment that encourages feedback and discourse.
- Consistently identify, attract, recruit, develop, and retain talent.
- Execute schedules that prioritize the guest journey, maximize productivity, and manage labour spend.
- Lead and coach to all Canada Goose operational standards with excellence. (e.g., stockroom standards, cleanliness standards, opening and closing procedures).
- Discipline management of all store-controlled spending – supplies, packaging, labour budgets.
- Lead, coach, and ensure consistent use of strategic tools – inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, queueing tool, etc.
- Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
- Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-checks, turnover, and flow.
- Manage Brand Ambassador uniform requests.
- Lead Health & Safety meetings in line with local municipal and Canada Goose policies.
- Maintain loss prevention procedures that minimize loss and increase profitability.
- Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
- Comply with all Loss Prevention procedures, including weekly cycle counts, yearly inventory physical count, and incident reporting.
- Ensure all incoming and outbound merchandise requests and shipments are processed in a timely manner.
Let's Talk About You:
- 3- 5 years of leadership experience in a related industry.
- Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations
- Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.).
- Proven leadership qualities in developing and mentoring retail leaders.
- Store profit and loss (P&L), payroll and expense management.
- Leadership skills: recruitment and development of talent (managers and brand ambassador levels).
- Strong presentation skills in group settings; manage product knowledge (PK) sessions.
- Solid understanding of retail math and metrics; uses analytics to drive the business.
- Analytical driver with keen attention to detail.
- Is agile and able to drive decision-making.
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
- Strong time management and organizational skills, ability to multi-task in a fast-paced environment.
- Strong negotiation skills combined with an adaptable approach to selling.
- Ability to establish and maintain strong interpersonal relationships.
- Employee Development: leverage impactful development plans and performance management to collaboratively draw the best out of each employee.
- Excellent communication and interpersonal skills.
- Self-motivated, able to work independently and know when to seek guidance.
- Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
- Advanced skills in Microsoft Office; specifically, Word and Excel.
- Proficiency in another language is an asset.
What’s in it For You?
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].
Salary Range:
$120,000.00 - $126,000.00 / year
About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.
At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].
