The posting
Department: Vertus
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Company: Vertus Residential Management Limited
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Reporting to: General Manager - Vertus Edit Aparthotels
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JOB SUMMARY
We're looking for an ambitious and proactive Sales Coordinator to support sales at Vertus edit (3 & 15 West Lane), home to 378 premium serviced apartments in Canary Wharf's Private Estate.
You'll be a key point of contact for prospective guests and corporate clients, responding to enquiries with pace, accuracy and persuasive sales communication. From first contact to confirmed booking, you'll help turn interest into revenue while making every interaction feel effortless.
You'll support lead generation, account management and revenue initiatives, keeping close to market trends and the competitive landscape. By building strong relationships and looking after every opportunity, you'll help position Vertus Edit as the preferred accommodation partner in Canary Wharf.
Salary: £35,000
MAIN RESPONSIBILITIES
What you'll do
Turn enquiries into bookings
Respond to inbound sales enquiries, qualify each opportunity and follow up proactively to maximise conversion.
Move at pace
Action meeting room enquiries on the same day wherever possible, and always within 24 hours.
Build relationships that last
Develop strong relationships with new and existing customers, creating opportunities for future bookings and repeat business.
Represent Vertus Edit
Bring the brand to life at trade shows, FAM trips and customer events, helping to grow awareness and new business.
Connect with Canary Wharf
Build relationships across the Canary Wharf community to strengthen our network and expand the customer base.
Coordinate key bookings
Manage group, relocation and corporate bookings from proposal through to confirmation, keeping the process clear, accurate and commercially focused.
Make VIP stays seamless
Prepare clear internal briefing materials for VIP arrivals to protect account satisfaction and encourage repeat business.
Create new opportunities
Research and contact potential customers to generate leads, open doors and build the sales pipeline.
Deliver standout sales service
Work to Vertus Edit brand standards and KPIs, using proven sales techniques and consistent follow-up to improve enquiry-to-booking conversion.
Showcase the aparthotel
Lead engaging site tours for prospective corporate clients and bookers, helping them see why Vertus Edit is the right choice.
Bring the sales plan to life
Support the Sales Manager with delivery of the hotel's Annual Sales Plan, including RFP submissions, account retention activity and presentation materials.
Make our processes stronger
Help create sales procedures, templates and practical efficiencies that support commercial performance.
Work as one team
Partner closely with Operations and Front of House to deliver service excellence throughout the client journey and secure repeat business.
Share useful insight
Provide management with clear reports on customer needs, challenges, interests, competitor activity and opportunities for new products and services.
PERSON SPECIFICATION
What you'll bring
You'll be organised, proactive and confident speaking with customers. You'll combine strong sales instincts with careful attention to detail, keeping enquiries moving while creating a warm, professional experience.
- Experience in hotel reservations, ideally within an aparthotel environment.
- Knowledge of property management systems; experience with MEWS PMS is desirable, although full training and ongoing access to MEWS training resources will be provided.
- Strong organisational skills and close attention to detail.
- The ability to work effectively under pressure and manage several priorities at once.
- A proficient level of English and excellent written and verbal communication skills.
- Experience managing group bookings and preparing contracts is an advantage.
- Confidence using Microsoft Office Suite or similar tools.
- Strong selling skills and a clear understanding of reservations and group booking processes.
- The confidence to manage all aspects of reservation and group enquiries competently.
- A proactive, collaborative approach and a natural ability to connect with others.
- The right to work in the UK.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
