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Open nowPosted 83 days ago

FBS Customer Care Representative

Capgemini189 open roles

Where
Aguascalientes
Work mode
On site
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Your applicationOpen nowFBS Customer Care RepresentativeCapgemini · Aguascalientes

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 83 days ago

The posting

🌟 Join a New Project with One of the Largest Insurance Groups in the World

Position: Customer Care Representative

Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule: Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

🚀 About the Opportunity

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

💼 What You’ll Do

As a key member of our Customer Service team, you’ll:

  • Respond to inquiries related to insurance policies and coverage
  • Resolve moderately complex issues with empathy and professionalism
  • Interpret policy details and make informed decisions within defined authority limits
  • Communicate across multiple platforms while navigating internal systems
  • Document interactions and escalate unresolved cases when needed
  • Collaborate with departments like Claims, Underwriting, and Policy Support
  • Identify trends and suggest process improvements
  • Stay up to date on compliance, legal requirements, and product updates

Requirements

🎯 What We’re Looking For

  • High School Diploma or equivalent (required)
  • Fluent English
  • 1–3 years of customer service experience
  • Call Center experience highly desirable
  • Strong computer skills and ability to work across systems
  • Availability to work on-site

Bonus Points For:

  • Experience in insurance or a related field

Benefits

🎁 What We Offer

We believe in rewarding great work and investing in our people. You’ll enjoy:

  • Competitive salary and annual performance-based bonus
  • Grocery & Restaurant Vouchers
  • Major Medical Insurance
  • Life Insurance
  • Career development and continuous training
  • A collaborative, inclusive culture within a globally respected organization

🌱 Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.

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