Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

FBS Quality Analyst (Call Center)

Capgemini189 open roles

Where
Aguascalientes
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFBS Quality Analyst (Call Center)Capgemini · Aguascalientes

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Capgemini's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 72 days ago

The posting

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Job Summary

Serves as the first line of defense to ensure overall effectiveness of quality programs and business operations controls. Ensures adherence to established quality framework and ongoing evaluation of business operations control activities in an effort to minimize exposures and strengthen the overall business control environment. Identifies problems in quality system process and presents effective solutions to leadership.

Essential Job Functions

Supports business operations in the implementation of quality related initiatives by providing procedures/process oversight, business control assessments and procedure evaluation. Troubleshoots quality concerns, identifies trends and recommends action items to the business for handling to ensure compliance, reduce risk and improve customer experience. Provides oversight to ensure business operations complies with applicable underwriting, compliance, financial controls and/or company policy through communication, change management, process design, and/or project participation. Identifies key data-driven insights tied to first line of defense, translates data into compelling stories and makes effective recommendations for improvement. Ensures execution of the quality assurance plan based on scope, analyzes audit results and creates audit summaries. Provides facilitation of business operations engagement with Legal, Compliance, Finance, Product and Underwriting. Partners and collaborates with various business stakeholders to support programs and controls. Communicates effectively with process owners to identify business control failures in order to make sound recommendations. Participates in remediation process through business action plan coordination and support. Advises on corrective action measures based on audit results, compliance reviews and advanced understanding of customer needs. Routinely monitors business controls and applies knowledge of controls to review and validate them. Configures, updates, and maintains data and processes within quality database. Collaborates with and builds relationships across organization, bridges gaps between teams and influences key stakeholders based on increased business acumen. Mentors new team members and serves as a lead to guide other team members. Performs other duties as assigned.

Requirements

· High school diploma or equivalent required. Bachelor's degree preferred.

· Bilingual proficiency in English and Spanish required.

· 2+ years of experience as a Quality Analyst or a similar role within a Contact Center

· Leadership experience is a plus

· Experience in insurance or related field is a plus

· Microsoft office proficiency

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonus

2. Comprehensive benefits package: Grocery vouchers, restaurant vouchers, SGMM, etc.

3. Dynamic and inclusive work culture within a globally renowned group

4. Private Health Insurance

5. Paid Time Off

6. Training & Development

Note: Benefits differ based on employee level.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Capgemini's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Capgemini's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Capgemini's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.