The posting
Facilities Assistant
Location: Police Headquarters, Waterwells Drive, Gloucester Salary: £13,415.66 per year Hours: 20 hours per week Contract: Fixed term, 9 months
Make a positive difference every day Are you friendly, organised and someone who enjoys helping people? We’re looking for a Facilities Assistant to provide a welcoming, professional service at Police Headquarters in Gloucester.
This is a varied, customer-facing role where you’ll support both reception and post-room services while helping the wider facilities team keep day-to-day operations running smoothly.
You’ll be one of the first points of contact for visitors, contractors and clients, so your ability to provide excellent customer service and remain calm and professional, even in challenging situations, will be important. If you enjoy variety, working with people and being part of a supportive team environment, this could be a great opportunity for you.
Job title:
Facilities Assistant
Job Description:
What you’ll be doing
As a Facilities Assistant, your responsibilities will include:
- Providing reception cover and creating a professional and welcoming first impression
- Meeting and greeting visitors and contractors in a friendly and courteous manner
- Supporting clients and customers both face-to-face and over the phone
- Delivering a consistently high standard of customer care
- Operating the post-room service, including sorting incoming post and arranging outgoing post
- Completing clerical and administrative tasks accurately and efficiently
- Supporting additional facilities services and team activities where required
- Responding positively to customer requests and doing your best to exceed expectations
- Following all relevant health and safety requirements
- Working collaboratively with colleagues to support both project activity and business-as-usual facilities services
What we’re looking for
You’ll be comfortable working with a wide range of people and able to deliver great service in a busy environment.
Essential experience:
- Previous customer-facing experience
- Experience of working in a reception environment
- The resilience and confidence to deal professionally with challenging or irate situations
You’ll also bring:
- Good clerical and administrative skills
- A polite, professional and friendly approach
- Good organisational and team-working skills
- A positive, can-do attitude
- A flexible approach to your work
- The ability to remain calm and effective when working under pressure in a fast-paced environment
- A genuine focus on providing a great experience for customers, clients and colleagues
Working hours
This is a part-time position working 20 hours per week, with flexibility around how the hours are worked to provide appropriate operational coverage.
Working patterns can include:
- Three days of 4 hours, plus 8 hours on Friday, or
- Five days of 4 hours
This flexibility could make the position particularly attractive if you’re looking for a part-time opportunity that can fit around other commitments.
About Capita & Tascor
Capita helps public and private sector clients run complex business processes more efficiently and create better experiences for the people they serve.
Tascor is part of Education & Government Services, a division of Capita. We provide facilities management for secure criminal justice, immigration and public sector settings. We don’t just look after buildings; we take care of the services that keep them working. Join us and put your practical experience to use in a setting where well-maintained facilities matter.
What’s in it for you?
- A basic salary of £13,415.66 per year
- Time to recharge: 23 days’ holiday, rising to 27, with the opportunity to buy extra leave.
- Give something back: take a paid day to volunteer for our charity partners or a cause of your choice.
- Support for you and your family: auto-enrolment in our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, and two weeks’ paternity pay.
- Benefits to suit your lifestyle: voluntary discounts and offers across retail, socialising, health and wellbeing, travel and technology.
- Connect and belong: access to Employee Network Groups representing every strand of diversity, with an open, inclusive space to connect and learn from colleagues.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
Location:
Gloucester
,
United Kingdom
Time Type:
Part time
Contract Type:
Fixed Term (Fixed Term)
