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Open nowPosted 10 days ago

Front Desk Agent

Capital Vacations244 open roles

Where
Sedona, AZ, US
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Your applicationOpen nowFront Desk AgentCapital Vacations · Sedona, AZ, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Capital Vacations's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Capital Vacations postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 10 days ago

Capital Vacations median: 1 days open

The posting

WHAT YOU'LL DO

Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

RESPONSIBILITIES

  • Responsible for the efficient and courteous operation of the front desk.
  • Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
  • Answers and transfers call from the switchboard using proper telephone etiquette.
  • Answer guest questions about local restaurants and attractions.
  • Make courtesy calls and follow up calls to all guests’ issues.
  • Send confirmation letters to owners/guests.
  • Coordinate with all other departments to ensure a smooth response to guest’s requests.
  • Process all incoming revenue from all departments daily.
  • Open and close the credit card machines and cashier audit reports.
  • Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
  • Order office supplies as needed.
  • Prepare night audit daily.
  • Enter maintenance and service requests in SPI promptly.
  • Make reservations courteously and efficiently.
  • Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
  • Run reports and correct errors before guest check-in.
  • Perform any other inventory management changes as directed by the supervisor or manager.
  • Prepare check-in packets for the upcoming week.
  • Make rental calls to notify owners whether their villa rented or not.
  • Respond to online reviews.
  • Reconcile rentals for the previous month.
  • Check online travel agents for rental inbound.
  • Daily post office and banking run.
  • Block RCI points for unpaid accounts.
  • Manage RCI banking, membership changes, and cancellations.
  • All other duties as assigned by management
  • BENEFITS, COMPENSATION, TRAINING

QUALIFICATIONS:

  • High School Diploma/GED
  • Experience from which comparable knowledge and abilities are acquired
  • Basic computer skills
  • Great attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule – Ability to work evenings, holidays and weekends are a must
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Capital Vacations's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Capital Vacations's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Capital Vacations's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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