The posting
Who we are
Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We’re uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, with unparalleled image quality, true-to-life color processing and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.
Can you imagine seeing your software being used for a huge photoshoot fashion cover, famous athletic brands, actors, famous singers or even brands that you love and use every day? Our love of imaging translates into empowering our ever-growing community of over 250,000 photographers around the world.
The role
As we continuously drive for growth and plan to expand our team, we are looking for a highly driven and achievement-oriented Enterprise & EDU Account Manager, EMEA & APAC to join our team.
Based in London, this role will play an important part in driving growth across mid-market studio accounts, as well as educational institutions and schools, across EMEA & APAC. You will help manage, retain, and develop a portfolio of customers, building strong relationships, and supporting the continued adoption and growth of Capture One.
This is a hands-on account management and sales role, focused on building customer relationships, managing renewals, and identifying upsell and cross-sell opportunities, including introducing new products and solutions to existing customers.
The role will also involve developing a select number of new business opportunities. We are looking for a consultative, relationship-driven seller who is keen to understand customers' needs, identify opportunities to add value, and build relationships with stakeholders across different teams and organisations.
You will work across EMEA & APAC, reporting to the General Manager of EMEA and APAC, and partner closely with Market Activations/Marketing, Customer Success, Product, and other cross-functional teams to support coordinated go-to-market execution and long-term success.
You will be joining a thriving team that has grown rapidly in three years and a team who is tasked with 50–100% year-on-year growth, as we accelerate Enterprise and Studio adoption across the region.
The role requires up to 30% travel, including European travel, to engage clients, attend industry events, and support key market activations.
What you will do
Manage & Develop Customer Relationships:
- Manage and develop relationships with a portfolio of mid-market studio customers, including fashion, ecommerce and retail businesses, as well as educational institutions and schools. Build strong, long-term relationships, support renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments.
Account Growth & Opportunity Development:
- Identify upsell and cross-sell opportunities within existing accounts, including introducing new products and capabilities. Work with customers to understand their needs and explore how Capture One can support more teams, departments, and use cases. Support the development of new business opportunities across EMEA and APAC.
Renewals & Customer Retention:
- Support and manage renewal cycles to help retain and grow ARR. Keep track of account health, customer engagement, and renewal timelines, working proactively to address potential risks and identify opportunities for further growth.
Consultative Selling & Stakeholder Engagement:
- Build an understanding of customers' workflows, challenges, and business goals, and communicate how Capture One can help. Develop relationships with a range of stakeholders, which may include studio and creative teams, ecommerce and retail teams, educators, school or institutional leaders, technical teams, and procurement.
CRM & Pipeline Management:
- Maintain accurate customer, opportunity, and pipeline information in HubSpot. Keep opportunities moving forward, contribute to accurate forecasts, and work in a structured and organized way across renewals, account growth, and new business opportunities.
Cross-Functional Collaboration:
- Work closely with Market Activation team members on events and customer engagement across EMEA. Share customer insights with Product and leadership to help inform strategy and partner with Customer Success to support smooth onboarding and strong feature adoption.
What we are looking for
- Around 3-4 years of experience in SaaS sales in account management, customer success, or a similar customer-facing commercial role.
- Experience building customer relationships and identifying opportunities to grow revenue through renewals, upselling, cross-selling, or new business development.
- Ideally, experience working with fashion, ecommerce, retail, creative, or related industries.
- Good communication and relationship-building skills, with the confidence to engage a range of stakeholders and support commercial conversations.
- Good organisational skills and CRM discipline; experience with HubSpot would be beneficial.
- Highly organised, proactive, and comfortable working in a fast-paced, team-oriented, performance-driven environment.
- A collaborative approach, with a willingness to learn, take feedback, and continuously improve.
- An interest in or familiarity with photography, creative software, or digital imaging is advantageous but not essential.
- Fluency in foreign languages would be highly advantageous, with French or other European languages preferred.
- Right to work in the UK
Why you will like it at Capture One
Our Company Values make Capture One special:
- Win as one team: Make things happen together. Working together is when the magic really happens.
- Empower photographers: Letting image makers work less and create more. We want photographers to do more of what they love, whether that’s on or off set.
- Embrace diversity: Different cultures, languages, and passions thriving under one roof. We are an equal opportunity employer; we welcome diversity and are committed to creating an inclusive environment for all employees.
- Take ownership: Use your expertise and feel good doing it. Being from Copenhagen, Denmark, we’re all about the Scandinavian mindset. Take initiative. Be autonomous. Feel like you own your craft. And feel satisfied doing it.
Your benefits & perks
Flexibility & Work-Life Balance
- Hybrid work schedule with two-three days per week in our Kings Cross hub.
- 30 days of paid vacation, giving you dedicated time to fully recharge
- 3 weeks of “passport working,” offering the flexibility to work from anywhere
- Commute and home broadband expenses covered
- Company subscription to BetterHelp
- 1 lunch and 1 office breakfast per week
- Competitive Benefits
- Comprehensive, company-paid health insurance to support your overall well-being
- Generous, fully paid parental leave for all new parents
Global Onboarding & Growth
- Structured onboarding experience based in our London and Copenhagen offices.
- One-week onboarding experience in Copenhagen Denmark, working alongside our global team and leadership.
- A unique opportunity to build international relationships and gain firsthand exposure to our global business from day one.
Top-Notch Equipment & Support
- Work with the latest Apple products as part of your setup
- Company phone provided to keep you connected
Compensation & Performance Incentives
- Competitive base salary with commission component tied to performance.
Join us and be part of something bigger! This is an opportunity to make a real impact, work alongside a global team, and help shape the future of our business.
If you’re looking for a role where you can grow, contribute, and win as one team, we’d love to hear from you.
